Patient Access Liaison Lead

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $65k - $75k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LUX Infusion

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

LUX Infusion is a U. S. -based clinical services company that provides infusion therapy and specialty pharmacy solutions. It operates comfort-focused infusion locations and a nationwide at-home infusion nursing program, delivering therapies for conditions such as immune deficiencies (immunoglobulin), autoimmune/inflammatory diseases (biologics and biosimilars), transplant immunosuppression, and bleeding disorders. The company manages insurance navigation and prior authorizations, offers 340B and HUB services for manufacturers and payors, accepts commercial, Medicare, and Medicaid plans, and holds URAC-accredited locations in multiple states.

📋 Description

• Lead and guide PALs and Reimbursement Specialists toward common goals • Monitor CareTend queues and ensure referral work progresses efficiently • Monitor and manage team productivity, service level agreements, schedules, time off, quality of work, and personnel or performance issues • Escalate cases to the Intake Escalations Supervisor or upper management as needed • Participate in team development and process improvement discussions • Build relationships with referral sources and BioMatrix field representatives • Serve as the point of contact for referral sources and communicate referral status • Follow up with referral sources, patients, and caregivers to collect demographic, benefits, clinical history, and prescription information • Coordinate with Reimbursement Specialists regarding benefit investigations, out-of-pocket costs, financial responsibility, and assistance options • Coordinate with Nurse Coordination teams for in-home care scheduling around prescription fulfillment and shipping • Coordinate with Pharmacy Operations to support patient onboarding and ongoing fulfillment • Document provider, patient, caregiver, and field team updates in systems of record • Organize referral workloads using turnaround-time, volume, workload, and service-outcome metrics • Support technology and digital communication channels for internal and external stakeholders • Communicate referral and prescription status, outcomes, and next steps • Conduct periodic chart audits for Reimbursement Specialists

🎯 Requirements

• 1-3 years of experience managing patient referral and prescription activities or reimbursement services in infusion or specialty therapies • 1-3 years of experience providing customer service in a health care setting, including meeting high-quality service standards and evaluating customer satisfaction • Electronic health medical record or pharmacy patient management experience • High School Diploma or equivalent • Ability to multitask in a fast-paced environment • Proficiency in medical or pharmacy terminology, written or verbal • Moderate proficiency in Microsoft Office, including Word, Excel, and PowerPoint • Willingness to travel up to 5% of the time for business purposes • Ability to comply with LUX Infusion's legal, ethical, and compliance policies • Ability to prioritize competing demands and manage multiple tasks effectively • Ability to occasionally stand, walk, sit, climb stairs, bend, kneel, crouch, crawl, talk, hear, and lift or move up to 25 pounds • Ability to support or coordinate assistance for individuals with disabilities

🏖️ Benefits

• Purpose-driven work with direct patient impact • Patient-first, collaborative intake environment • Close partnership with clinical, reimbursement, and pharmacy teams • Opportunities to grow your expertise while supporting meaningful care journeys • Reasonable accommodations during the application or interview process • Annual required legal and ethical compliance training