Senior Group Manager, Customer Success

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $134k - $184k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Hire, develop, and retain a team of high-performing Customer Success Managers • Ensure operational consistency across customer tiers and segments • Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and identify training or enablement needs • Coach Customer Success Managers to maximize member engagement, customer retention, revenue growth, and value actualization through strategic reporting • Drive accountability for department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction • Provide consolidated reporting on team achievements and identify business risks or macroeconomic trends • Lead risk management strategies across assigned segments for talent, relationship, and revenue risks • Oversee monthly revenue forecasting and mitigation strategies for financial risks and underperforming accounts • Manage executive-level client engagement and high-visibility clinical or operational escalations • Represent Customer Success in late-stage prospect finalist meetings and strategic internal deal reviews • Collaborate with Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation • Manage customer relationships as needed

🎯 Requirements

• 10+ years of work experience in a high-growth, fast-paced environment; experience leading Customer Success or similar teams is preferred • 5+ years of management experience • Experience in the employer-sponsored health benefits space required • Ability to organize and manage multiple company initiatives • Proven ability to positively influence peers • Excellent verbal and written listening and communication skills • Ability to quickly gain trust and build relationships at all organizational levels, externally and internally • Ability to communicate effectively with senior management • Experience with Salesforce and Tableau • Passion for mental health and changing the healthcare landscape

🏖️ Benefits

• Discretionary bonuses • Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life and disability insurances • Lyra for Lyrians coaching and therapy services • Equity through discretionary restricted stock units • Competitive paid time off, including vacation, sick days, and company holidays • Paid parental leave • 401(k) with up to 3% matching • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations