Project Recruitment Team Lead

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎯 Recruiter

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 44 days.
• 125 open roles for a team of 234.
• No salary listed.

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M3 USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

M3 USA is a company that specializes in providing market research, recruitment, and promotional solutions to the healthcare industry. They focus on connecting healthcare professionals, particularly physicians, with tools and resources that improve the practice of medicine. Through a variety of services, including qualitative and quantitative market research, multi-channel promotion, healthcare recruitment, and clinical trials, M3 USA supports the life sciences industry by enabling healthcare professionals to stay informed and provide optimal care. A subsidiary of M3 Inc. , M3 USA is engaged with leading pharmaceutical companies and offers extensive research capabilities across Europe and the U. S. They are known for their data-driven intelligence and their efforts in building networks within the healthcare community.

📋 Description

• Oversee the Project Recruitment Associate team • Recruit qualified panellists and non-panellists for quantitative and qualitative research projects through outbound and cold calling, email follow-up, and online desk research • Communicate study requirements, participation details, and next steps to potential respondents • Provide feedback on project feasibility and recruitment conditions using market intelligence • Meet daily call-volume and recruitment strike-rate targets • Assign projects and manage team workload distribution • Train, mentor, and support team members through day-to-day direction, results tracking, coaching, role-play, and procedure reviews • Monitor live calls and ensure adherence to calling procedures and quality standards • Identify performance gaps and support development plans with leadership • Partner with CR team leads on feasibility, proposal development, and business growth opportunities • Convert study participants into registered panel members and reactivate inactive panel members • Support research participants, investigate and resolve issues, manage complaints, and offer solutions • Collaborate with US and EU teams on project-specific issues • Build strong relationships with panel members through professional communication and problem-solving • Participate in video conferences with camera on, including meetings, training, project calls, and client-facing calls • Maintain availability, communicate timely with stakeholders, and incorporate updated procedures into service delivery

🎯 Requirements

• Bachelor's degree or equivalent preferred • 2+ years of outbound dialing or outbound sales experience • Experience in healthcare, B2B or B2C calling for market research projects preferred, but not required • Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules • Strong Microsoft Office skills, especially Excel, and ability to learn new technologies/software quickly • Basic math skills, including calculating incidence rate, response rates, and profit • Interest, natural curiosity, or previous experience/exposure within the healthcare space • Strong critical thinking skills and initiative to improve skills and troubleshoot proactively with the PM • Ability to work autonomously and in a team environment • Ability to meet study-specific and departmental objectives • Self-motivated and able to reprioritize tasks throughout the workday • Exceptional time management, organizational skills, attention to detail, and multitasking ability • CV must be submitted in English • Reliable availability consistent with the agreed schedule • Compliance with ISO 20252:2019, ISO 27001, and company quality, security, and confidentiality requirements

🏖️ Benefits

• Remote work arrangement • Full-time position • Independent contractor engagement • Video/camera-on virtual calls, with alternative arrangements potentially available where required

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