Consumer Loan Servicing Specialist, Bilingual English/Spanish

🔥 1 minute ago

🌵 Arizona, Idaho, +3 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Mountain America Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1930s

🏦 Banking

💸 Finance

🤝 Non-profit

Banking • Finance • Non-profit

Mountain America Credit Union is a not-for-profit financial institution dedicated to helping its members achieve financial success. They offer a wide range of services including savings accounts, auto loans, checking accounts, credit cards, SBA loans, retirement planning, and more. With over 100 branches across various states, Mountain America provides easy access to its services through online and mobile banking. They focus on community involvement and financial education, aiming to prepare members for their financial journeys.

📋 Description

• Answer calls from an inbound queue from members, support teams, and third parties • Assist with outbound follow-up calls, chats, emails, and fax requests • Provide quality service to resolve loan problems and enhance member financial relationships • Adhere to department quality service standards, compliance reviews, internal reviews, and member satisfaction requirements • Assist with loan correction requests, including interest calculations, credit reporting disputes, payment adjustments, and other corrections • Perform loan, share, payment, and error adjustments in Symitar • Handle loan payoff requests accurately and promptly • Record interactions and resolution efforts in Symitar • Advise on adjustments, credit reporting, flood insurance, subordinations, reconveyances, SCRA benefits, and check payments/payoffs • Support loan protection questions, including proof of insurance and debt cancellation products • Liaise with the Titles team on collateral vehicle title questions and MACU liens • Maintain detailed knowledge of consumer loans, processes, products, promotions, training, and internal communications • Educate callers on loan processes and regulations and interpret loan documents • Comply with federal regulations and credit union guidelines • Collaborate with branches, the Service Center, and other support teams • Respond to requests through email, chat, and Online branch messaging systems • May assist in training other Loan Servicing employees • Perform other duties as assigned

🎯 Requirements

• Must be located in Utah, Arizona, Nevada, Idaho, or Montana • Minimum of one year customer service or contact center experience required • Minimum of one year banking or other financial experience preferred • High school diploma or equivalent • Basic computer operating skills • Basic phone operating skills • Intermediate skills in Microsoft Office (Outlook, Word, Excel) • Proficiency in all relevant internal systems • Ability to speak and write in English • Professional phone, chat, and email etiquette • Critical thinking and creative problem solving • Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently • Ability to stand, walk, kneel, and crouch occasionally • Close vision and distance vision • Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally • Must meet/exceed all performance expectations • Type a minimum of 35 words per minute preferred • Symitar and 10-Key experience preferred

🏖️ Benefits

• Fully remote work within the Mountain America Credit Union footprint • Rotating Saturday schedule • Reasonable accommodations during the application, interview, and employment process • Equal employment opportunity protections as an EEO/AA/ADA/Veterans employer