Bilingual Referral Coordinator, Spanish Speaking

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 5%

infoinfo

🗣️🇪🇸 Spanish Required

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Logo of Pair Team

Pair Team

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pair Team is dedicated to connecting underserved communities with high-quality care. They connect vulnerable patients to local care teams, ensuring access to physical, mental, and social services. Through partnerships with local community organizations, they provide whole-person care, coordination of care, and resources. Their community network includes registered nurses, behavioral health clinicians, and various healthcare providers, aimed at improving outcomes and wellbeing for community members. Focus is given on building trust and providing a holistic approach to patient care, reducing emergency room visits, and engaging previously unengaged patients with primary care providers.

📋 Description

• Process, track, and coordinate patient referrals to ensure timely scheduling of appointments • Schedule PCP, dental, vision, specialist, and transportation appointments for patients • Verify patient insurance eligibility and confirm patient’s in-network PCP • Coordinate Release of Information (ROI) and Authorized Representative (AR) requests • Maintain accurate documentation of communications and referral activities in internal systems • Collaborate cross-functionally with care team members to support continuity of care and high-quality patient experiences • Contribute to continuous process improvements in referral workflows and scheduling efficiency • Serve as the scheduling backbone of Pair Team’s care coordination model • Work closely with Case Managers, providers, and health plans to ensure smooth transitions between services while maintaining clear communication and HIPAA compliance

🎯 Requirements

• Fluency in English and Spanish (written and verbal) • 1+ years of experience in healthcare operations, referral coordination, or appointment scheduling in a fast-paced healthcare environment • Previous experience as a Referral Coordinator, Scheduling Coordinator, or in a healthcare administrative role strongly preferred • Proven ability to manage high-volume scheduling and referral workflows while maintaining accuracy and attention to detail • Strong organizational skills with experience navigating multiple systems, calendars, and priorities simultaneously • Comfort navigating insurance portals, verifying eligibility, and confirming provider/network information to support timely scheduling • Excellent written and verbal communication skills, with the ability to coordinate with patients, providers, and care teams professionally and empathetically • Proficiency with technology such as Google Suite, Slack, and data tools (e.g., Looker or comparable platforms) • Reliable, HIPAA-compliant home workspace with stable internet connection • A commitment to improving healthcare access for underserved communities • Must be based in the United States • Must work PST hours • Participation in E-Verify to verify employment eligibility for new hires • Passing a pre-employment background check, including criminal history, reference checks, and driving records if a role requires vehicle use

🏖️ Benefits

• Comprehensive health, vision & dental insurance • 401k plan • Flexible vacation policy – take the time you need to recharge • We provide the equipment needed for the role - laptop, monitor, etc. • Monthly $100 work from home expense stipend for your WFH days • Mileage/gas reimbursement for your on-site days, if applicable • Opportunity for rapid career progression with plenty of room for personal growth!

Apply Now

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