Account Manager, Customs Compliance

Job not on LinkedIn

🕒 September 29

🌵 Arizona, California, +13 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 0%

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Magaya Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

📦 Logistics

☁️ SaaS

🤝 B2B

💰 Private equity on 2019-05

Logistics • SaaS • B2B

Magaya Corporation is a provider of software for logistics and supply chain operations. It develops solutions used by freight forwarders, NVOCCs, customs brokers, warehouses and other logistics service providers to manage cargo, warehousing, freight forwarding, shipment tracking, billing and related operational workflows. Magaya offers business-to-business software delivered via on-premise and cloud options to automate and manage logistics processes and integrate with carriers, ports and partners.

📋 Description

• Own an assigned portfolio of existing customers and develop account strategies to increase recurring revenue, strengthen relationships, and support retention • Meet or exceed individual sales quotas through renewals, cross-sell, upsell, license expansion, product adoption, transaction growth, and other expansion opportunities • Identify whitespace and expansion opportunities through customer discovery • Develop and maintain a healthy sales pipeline and provide accurate, timely revenue forecasts • Conduct regular customer meetings, business reviews, product discussions, demonstrations, and onsite visits • Build relationships with operational users, managers, economic buyers, and executive stakeholders • Lead pricing discussions, contract negotiations, objection handling, and closing • Monitor customer expectations, satisfaction, business needs, risks, and opportunities • Coordinate internal resources across Support, Professional Services, Implementation, Product, Finance, and Accounting during escalations • Set customer expectations regarding processes, service responsibilities, project scope, support interactions, and commercial commitments • Advocate for customers internally while balancing company policies, contractual obligations, and commercial objectives • Handle customer inquiries and work cross-functionally to solve complex business or operational challenges • Maintain accurate account, activity, opportunity, forecast, renewal, and customer information in the CRM and other sales tools • Represent the company at customer meetings, industry conferences, and events • No supervisory responsibilities

🎯 Requirements

• Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant professional experience • Minimum of 2–3 years of B2B sales, account management, or customer expansion experience • Demonstrated experience carrying and achieving an individual sales or revenue quota • Proven ability to identify, develop, negotiate, and close cross-sell and upsell opportunities within an existing customer base • Strong ability to effectively demonstrate software or product features, connecting technical capabilities to business outcomes and customer needs • Demonstrated knowledge of both import and export regulations • Experience managing a sales pipeline, forecasting revenue, and maintaining accurate opportunity and account information within a CRM • Excellent verbal, written, presentation, and interpersonal communication skills • Licensed Customs Broker (LCB) preferred; equivalent experience or alternative qualifications will be considered • Experience within freight forwarding, logistics, supply chain, transportation technology, customs brokerage, or customs compliance strongly preferred • Working knowledge of customs brokerage and compliance processes, including ACE, ABI, ISF, AES, bonded operations, FTZ, or related customs workflows • SaaS or technology sales experience preferred • Proficiency with CRM and sales productivity tools; Salesforce experience preferred • Ability to travel domestically and internationally to visit customers and attend conferences and events (35% travel) • Must have a personal vehicle to visit customers • Valid driver's license with a clean record • Ability to perform the stated physical demands, including standing, walking, sitting, talking, hearing, climbing, balancing, bending, stooping, kneeling, crawling, and operating machinery controls

🏖️ Benefits

• Work from Home Structure • Paid Time Off Programs • Paid Sick Leave • Paid Holidays • Medical, Vision, Dental • Voluntary Life Plans • Critical Illness and Accident Policies • 401(k) Retirement Plan • Training and development opportunities may be provided if sales targets are missed • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

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