Customer Experience Associate

🔥 15 hours ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $34.3k - $51.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magellan Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $101M Private Equity Round - Magellan Health Services on 2004-01

Healthcare • Healthcare Insurance

Magellan Health is a healthcare organization focused on behavioral health and care-management services. The company provides clinical care managers, military and family life counselors, and behavioral health services across regional programs (e. g. , Magellan Hawai‘i, Magellan of New Mexico), and supports treatment coordination for mental health and substance abuse conditions. It also offers programs that support military families and other institutional clients, indicating work in managed behavioral health and care coordination.

📋 Description

• Support members and providers by facilitating care and service • Assist Magellan members, providers, and clients regarding programs, policies, and procedures • Handle incoming and outgoing calls related to healthcare benefits • Administer intake documentation into appropriate systems • Resolve callers' needs on the first call while meeting quality standards • Research and communicate medical information about claims, eligibility, benefits, EAP services, claim status, and authorizations • Identify and respond to crisis calls with appropriate resources • Facilitate routine referrals and triage decisions not requiring clinical judgment • Assemble and enter patient information into the appropriate delivery system • Navigate Magellan systems and document customer comments and information • Meet key performance indicators, service standards, and monthly call center metrics • Support team members and participate in high-performance team activities • Participate in training, self-development, career progression, and operational updates • Identify operational problems or inefficiencies and support continuous improvement • Lead or participate in activities improving Care Center performance, quality, and culture • Read and retain information from multiple resources to address calls accurately

🎯 Requirements

• 1–2 or more years of customer service experience • Must be able to talk and type simultaneously, with attention to detail • Must be flexible in scheduling and comfortable with change • Responsible for meeting monthly individual call center metrics • Must agree to recording and evaluations for training and compliance • Must be proficient with keyboard functions and navigation between multiple computer applications • GED or high school education required • Call center or healthcare experience preferred • Associate or bachelor's degree preferred • Must reside in Hawaii • Must comply with position-specific security responsibilities, applicable legal, regulatory, contractual requirements, and internal policies and procedures

🏖️ Benefits

• Short-term incentives may be available • Comprehensive benefits package • Health, life, voluntary, and other benefits • Perks supporting physical, mental, emotional, and financial wellbeing • Equal Opportunity Employer • Tobacco-free workplace