Lead IT Production Operations Specialist

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $64.3k - $102.9k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Magellan Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $101M Private Equity Round - Magellan Health Services on 2004-01

Healthcare • Healthcare Insurance

Magellan Health is a healthcare organization focused on behavioral health and care-management services. The company provides clinical care managers, military and family life counselors, and behavioral health services across regional programs (e. g. , Magellan Hawai‘i, Magellan of New Mexico), and supports treatment coordination for mental health and substance abuse conditions. It also offers programs that support military families and other institutional clients, indicating work in managed behavioral health and care coordination.

📋 Description

• Conduct reviews of data flows to ensure CUI remains within authorized boundaries • Assist with incident response activities involving CUI • Track and remediate compliance gaps related to CUI protection requirements • Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI • Document incidents, resolutions, and operational activities using approved ticketing and reporting systems • Conduct incident triage and communicate with stakeholders regarding service impacts and resolution status • Monitor system health during after-hours periods • Identify potential issues and initiate corrective actions • Lead operations for an application, database, or infrastructure area • Define, measure, and improve day-to-day production operations • Apply problem-solving and critical-thinking approaches to understand and improve production operations • Create improvement metrics and guide the operations team through operationalizing them • Perform additional duties aligned with the intent of the role as assigned

🎯 Requirements

• 4+ years of related experience • Minimum of 2+ years supporting and delivering Service Levels for production operations • Critical thinking • Demonstrated problem-solving techniques • Experience leading operations for an application, database, or infrastructure area • Ability to define, measure, and improve day-to-day production operations • Understanding of Agile and Lean methods and ability to apply them to daily operations • Ability to create improvement metrics and guide an operations team in operationalizing them • Knowledge of CUI protection requirements • Knowledge of organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI • Bachelor's degree in Computer and Information Science is preferred

🏖️ Benefits

• Short-term incentives may be available • Comprehensive benefits package • Health benefits • Life benefits • Voluntary benefits • Benefits and perks supporting physical, mental, emotional, and financial wellbeing • Tobacco-free workplace • Equal Opportunity Employer