Tier 1 Engineer, Network Operations Center

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🌐 Network Operations

🚫👨‍🎓 No degree required

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Monitor, triage, and respond to system-generated alerts across client environments during after-hours support operations • Respond to monitoring alerts and support requests received through phone, email, ticketing systems, and remote monitoring platforms • Triage infrastructure, endpoint, and cybersecurity alerts using established workflows and escalation procedures • Troubleshoot first-level issues involving servers, networks, PCs, and cloud environments • Resolve incidents when possible and escalate when needed • Collaborate with Tier 2 and Tier 3 technicians on escalated issues to support timely resolution • Document troubleshooting steps, resolutions, and recurring issues in the ticketing system and knowledge base • Track time, activity, and ticket updates accurately within PSA and RMM platforms • Maintain service quality through prompt, professional communication with clients and internal team members • Participate in ongoing technical training and certification development

🎯 Requirements

• Ability to follow structured support processes and escalation paths consistently • Comfortable managing recurring monitoring activity and sustained ticket-based work over a shift • Clear written communication for documentation, ticket updates, and knowledge base contributions • Working knowledge of troubleshooting across server, network, endpoint, and cloud support environments • Collaborative approach to issue resolution within a tiered support model • Minimum of 1 year of experience supporting or administering LAN/WAN environments, Microsoft 365, Azure, VMware, Hyper-V, or Network Operations Center environments • Experience with PSA and RMM tools • Prior MSP experience preferred • Working knowledge of Microsoft Windows Server 2016/2019, Active Directory, Microsoft 365 administration, DNS, DHCP, TCP/IP, Microsoft Exchange, SQL Server, VMware vSphere, backup technologies, and security practices • Must be eligible to work in the United States

🏖️ Benefits

• Paid time off including paid holidays and float holidays • Competitive and flexible medical, dental, and vision benefits plans • 401(k) with generous employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Ongoing technical training and certification development • Growth potential • Exciting and collaborative environment