Tier 1 Systems Engineer

🕒 May 5

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

⚙️ Systems Engineer

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement • Troubleshoot beyond the PC, including servers, network devices, and cloud systems • Respond to customer support requests via phone, email, chat, or customer portal • Interact with clients using professionalism and promptness • Jointly solve problems through collaboration with team members • Provide quality customer service skills in all forms of communication • Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests • Document resolutions and build knowledge base articles • Track time and activity in the Magna5 ticketing system • Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms

🎯 Requirements

• Minimum of 1 year administering/supporting Remote-Desktop/Remote-App Environments • Remote troubleshooting of printers/scanners/scan-to-fax • Remote troubleshooting of VPN issues • Active Directory/Azure AD • Office365/Microsoft365 • LAN/WAN environments • Experience with PSA and RMM Tools • 1+ year in a Managed Service Provider environment (preferred) • Experience remotely supporting Apple products including MacOS & iOS (preferred) • Experience working with Life Sciences companies or in highly regulated environments (preferred) • Microsoft Windows Server 2012/2016/2019/2022 (preferred) • Microsoft 365 Administration (preferred) • Active Directory (preferred) • Fundamental understanding of DNS, DHCP and TCP/IP (preferred) • Microsoft Exchange and SQL Server (preferred) • VMware vSphere (preferred) • Knowledge of back up technologies (preferred) • Knowledge of security practices and policies (preferred) • Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement. (preferred)

🏖️ Benefits

• Hybrid environment • Paid time off including paid holidays and floating holidays • Bonus potential based on individual and company performance • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities