Tier 2 Network Engineer, End User Support

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Magna5

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Magna5 is a leading provider of IT services, offering a comprehensive range of solutions including managed IT services, cybersecurity, and cloud hosting. With a national presence and strategic acquisitions like ThreatAdvice, they enhance their cybersecurity expertise and broaden their service offerings. Magna5 focuses on delivering IT consulting, compliance readiness, and multilayered security services to businesses across the U. S. , particularly in financial services and healthcare sectors. They are recognized for robust solutions that ensure businesses' operations are secure, compliant, and efficient.

📋 Description

• Respond to customer support requests through incident tickets, phone calls, and email • Collaborate with team members to solve problems and maintain quality customer service • Document resolutions and build knowledge base articles • Proactively address incidents to decrease recurring issues and troubleshoot advanced problems • Maintain a high-level overview of client environments • Participate in continued certification training • Participate in internal projects and designs • Maintain relevant certifications for vendor partnership levels • Participate in an on-call rotation • Track time, activity, and communication through Magna5’s applications • Work primarily Monday–Friday, 8am–5pm EST, with occasional after-hours incident troubleshooting or project work

🎯 Requirements

• Minimum of 6 years’ experience administering/supporting networking technologies • Associate or bachelor’s degree in Information Technology, or relevant work experience • Ability to work in a team environment and support multiple customer issues while prioritizing workload by severity • Strong curiosity and enjoyment of learning new technology • Strong work ethic and desire to set an example for others • MSP or professional service experience is a bonus • Experience designing and implementing network topology • Strong fundamental knowledge and experience with switches and routers • Understanding of firewall functions such as NAT/PAT and VPN • Experience with EIGRP/OSPF/BGP and MPLS/VPLS • Understanding and working knowledge of Radius/LDAP/802.1x, Spanning-Tree, and Port-Channels • Experience with high availability concepts including HSRP/VRRP, A/A, and A/P • Understanding of SD-WAN, QoS, and Traffic Shaping • Ability to design detailed network drawings • Relevant networking certification or willingness to obtain a credential is strongly preferred, including CCNA, NSE4, PCNSA, or Azure/AWS networking certifications • Willingness to participate in an on-call rotation • Willingness to certify and maintain relevant vendor certifications

🏖️ Benefits

• 100% permanently remote position with no plans to return to an office • Extensive paid time off including paid holidays and float holidays • Highly competitive and flexible medical, dental, and vision benefits plans • 401(k) with generous employer match • Tailored Life and Disability insurance plans • Full reimbursement for approved professional certification and career enriching opportunities • Monthly mobile phone plan and internet service stipend