Technical Writer

Job not on LinkedIn

🔥 31 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔏 Technical Writer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magpie Health Analytics

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🏥 Healthcare

🏛️ Government

🤖 Artificial Intelligence

Healthcare • Government • Artificial Intelligence

Magpie Health Analytics is a mission-focused small business that provides data-driven oversight, program integrity, and modernization services for U. S. federal health agencies (notably CMS and HHS). The company offers subject-matter-expert support for risk adjustment, encounter data, payment integrity (fraud/waste/abuse) analytics, RADV/CPI audit support, and policy-aligned modeling, along with cloud-native health IT and data engineering (Snowflake, AWS Glue/S3/Lambda, IaC, CI/CD). Magpie also develops AI/ML and GenAI tools—RAG, NLP, anomaly detection, explainable dashboards, and AI agents—to support audits, regulatory research, and automated analytic workflows. It operates as a GSA MAS schedule holder and SBA-registered small business and is positioned as a trusted subcontractor and technical partner for federal healthcare oversight and modernization.

📋 Description

• Write and maintain user guides, standard operating procedures (SOPs), FAQs, knowledge articles, and technical reference materials • Explain technical concepts and application processes in plain language for technical and non-technical users • Work with developers, product managers, and subject matter experts to verify system functionality and document changes • Document user registration, navigation, data entry, reporting, and other application workflows • Update guides and reference materials as features, business rules, and processes change • Prepare release notes, system change summaries, and implementation instructions • Organize documents in approved repositories and maintain version history • Create knowledge-transfer materials and troubleshooting instructions to support ongoing operations and transitions • Ensure electronic documents and support content meet applicable Section 508 and WCAG requirements • Use support tickets and user feedback to improve FAQs and self-service instructions • Add screenshots and process diagrams where they improve usability • Participate in Agile reviews and confirm documentation is ready for each release

🎯 Requirements

• Bachelor's degree in Technical Communication, English, Communications, Information Technology, Computer Science, or a related field • At least 4 years of experience writing technical documentation or user guidance for software applications • Ability to explain technical material clearly to different audiences • Experience documenting system workflows, procedures, and software changes • Experience maintaining user guides, SOPs, FAQs, or knowledge articles • Knowledge of plain-language writing and Section 508/WCAG accessibility requirements • Strong writing, editing, organizational, and collaboration skills • Preferred: Experience supporting CMS, HHS, federal digital services, or healthcare technology • Preferred: Experience documenting enterprise web applications or data-intensive systems • Preferred: Experience producing release documentation and maintaining version-controlled content • Preferred: Experience with Confluence, SharePoint, GitHub, Markdown, or similar documentation tools • Preferred: Familiarity with Jira and Agile software delivery • Preferred: Experience creating accessible diagrams and documents with tools such as Visio or Lucidchart

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