Customer Service Representative – Public Safety

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mallory Safety and Supply

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1974

🏥 Healthcare

🏭 Manufacturing

🏗️ Construction

Healthcare • Manufacturing • Construction

Mallory Safety and Supply is a national distributor of safety, industrial, and facility supplies serving businesses and public safety organizations. The company offers a wide catalog of PPE, tools, janitorial and facility maintenance products, vending and vendor-managed inventory programs, rental and repair services, and online ordering with branch pickup and national account support. It operates multiple regional branches across the United States and provides solutions like vending, ENSA training, turn-around service, and contract services for government and enterprise customers.

📋 Description

• Build and send accurate quotes quickly, including pricing from manufacturers on non-stock items, and follow up on open quotes • Enter and process orders in P21, including OMNIA contract orders, with correct contract number, pricing and ship-to information • Confirm agency registration in P21 for OMNIA pricing and handle registration when needed • Apply contract pricing rules, including freight and applicable state contract fees, and escalate pricing questions appropriately • Track orders from purchase order to delivery by confirming with vendors, communicating ship dates, and resolving backorders and delays • Handle returns, RMAs, sample requests, and warranty or service issues with vendors and the Mallory service team • Answer customer questions by phone, email, and Teams, routing technical or product-selection questions appropriately • Document customer interactions, cases, and quote revisions in Dynamics CRM • Identify and pass sales opportunities to account managers • Support a high volume of line items across multiple account managers while maintaining accuracy • Collaborate with purchasing, accounts receivable, shipping, and service teams

🎯 Requirements

• 1+ year of customer service, order entry or inside sales support experience, preferably in distribution • Strong attention to detail with numbers, part numbers, pricing and customer information • Clear written and verbal communication, and a sense of urgency on customer requests • Ability to manage a high volume of open quotes and orders without letting any fall through • Comfort learning new systems quickly, including ERP and CRM software • Ability to work independently and as part of a team • Proficiency with Microsoft Office • Experience with P21 or another distribution ERP • Experience supporting government, public safety or public sector customers • Experience with cooperative purchasing contracts (OMNIA Partners, Sourcewell, state contracts) or government purchase orders and RFQs • Background in safety, PPE, fire, law enforcement or emergency response products • Experience sourcing non-stock items from manufacturers • Experience with Dynamics CRM

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) with an employer match program • Employer-paid Long Term Disability • Voluntary Term Life, Accident, and Disability Insurance • Employee Assistance Program with financial wellness and planning benefits • Paid time off • 7 paid holidays throughout the year • Yearly appraisal and bi-annual reviews • Certifications and continued job development opportunities • Opportunities for promotion and growth • Positive company culture