Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Renovation Brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏗️ Construction

🏭 Manufacturing

📣 Marketing

Construction • Manufacturing • Marketing

Renovation Brands is a digitally-native, vertically integrated multi-brand e-commerce platform specializing in home improvement and renovation products for residential and commercial customers. The company offers direct-to-consumer manufacturing and sourcing, a large portfolio of niche brands (11+), over one million products, and digital design/visualizer tools supported by in-house U. S. experts and a Pro Customer program for professionals.

📋 Description

• Answer inbound customer inquiries and make outbound follow-up calls • Provide exceptional customer service and promptly resolve issues • Document and maintain accurate records of customer interactions • Accurately process customer orders using the company’s order management system • Track and monitor order status and update customers on order progress • Collaborate with warehouse and logistics teams to ensure timely order fulfillment and delivery • Act as the primary contact for vendors regarding orders, payments, and deliveries • Build and maintain strong vendor relationships • Manage and respond to customer and vendor emails promptly and professionally • Draft clear and concise email communications • Follow up on email interactions to ensure satisfactory resolution • Communicate with customers via online chat • Serve as the primary contact for trade customers • Support trade customers with orders, product information, and account management • Foster trade customer relationships to promote loyalty and repeat business • Turn leads into sales conversions through active relationship building and communication management • Report to the Customer Service Manager

🎯 Requirements

• 2+ years of comparable Remote customer service experience • Excellent verbal and written communication skills • Analytical skills to identify issues, develop solutions, and implement effective customer service strategies • Commitment to providing exceptional customer service and enhancing the overall customer experience • Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment • Familiarity with customer service software, CRM systems, and basic IT skills • Capacity to remain flexible and positive in a constantly changing environment, handling stress and challenging situations with grace and professionalism • Comfortable using AI to enhance customer experience and drive operational efficiency within your role • Required to work from any location within the USA • Ability to work Monday-Friday, 8:30 am-5:00 pm EST

🏖️ Benefits

• Medical, Dental, and Vision plans • 401(k) Safe Harbor Plan with 4% employer match dollar for dollar • Paid vacation allocated by position • Numerous paid holidays • Paid Parental Leave • Paid Sick Days (based on applicable state laws) • Employee Discount program across all brands at a price of 10%-20% above cost • Voluntary Life Insurance & Disability Insurance • Voluntary Accident & Critical Illness Insurance • Employee Referral Program w/Monetary Bonus • Discounts through LifeMart • Competitive Base Salary in line with market expectations