Customer Service Representative, Contact Center

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wellcove

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🛡️ Insurance

🏥 Healthcare

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration.

📋 Description

• Provide customer service in a call center environment, primarily receiving and responding to telephone inquiries • Respond to inquiries from policyholders, beneficiaries, providers, agents, and other CHCS third-party administrator clients regarding Medicare Supplement and Life Policies • Provide information regarding insurance questions, including verification of benefits and claims status • Access and update software system data within company response standards • Research company records to obtain requested information • Perform routine transactions and retrieve results from an online terminal • Maintain working knowledge of company products and services • Comply with company regulations regarding privacy, confidentiality, and private health information • Provide written and oral communication regarding inquiry status and resolution • Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary

🎯 Requirements

• High school diploma or general education degree (GED) • Six months related call center experience and/or training • Ability and flexibility to work various shifts as required • Typing speed of 30 wpm with 95% accuracy rate • Able to pass background screening and drug tests pre and post hire, including THC • Verification of high school, GED, or college diploma upon request • Timely responses from three professional references • Dedicated remote work location free from background noises, interruptions, and desk clutter • Ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes • Collaborative team spirit • Accountable and able to work remotely and independently • Accurately entering data via Windows-based environment • Intermediate computer skills • Knowledge of basic math and English spelling and grammar skills • Ability to read and comprehend simple instructions, short correspondence, and memos • Ability to write simple correspondence and effectively present information in one-on-one and small group situations • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals • Ability to compute rates, ratio, and percent and interpret bar graphs • Ability to apply common sense understanding to detailed but uninvolved written or oral instructions • Ability to deal with problems involving a few concrete variables in standardized situations • Physical ability to sit for prolonged periods, use a computer and phone line, and occasionally lift or move up to 15 pounds • Ability to read, hear, speak, use keyboard, reason, and problem solve • Ability to use office equipment such as computer terminals, telephones, or copiers

🏖️ Benefits

• Remote work arrangement • Dedicated remote work location requirement • Ongoing reliable internet connection and smart phone for Multi Factor Authentication and communication purposes • Reasonable accommodations may be made for individuals with disabilities