Customer Service Assistant

🔥 3 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $47k - $51k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Focusrite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🏭 Manufacturing

💼 Consulting

🔧 Hardware

Manufacturing • Consulting • Hardware

Focusrite is a leading manufacturer of audio interfaces, catering to musicians and audio professionals worldwide. The company specializes in creating high-quality USB audio interfaces such as the Scarlett, Clarett+, Vocaster, Red, and RedNet ranges. Besides audio interfaces, Focusrite offers mic preamps, software like Focusrite Control and Ableton Live, and bundles for podcasting and live sound. Focusrite is dedicated to enhancing audio production, ensuring that sound is seamlessly transferred from musicians to audiences globally. As part of the Focusrite PLC, the brand supports a comprehensive lineup of software and accessories to complement their hardware solutions.

📋 Description

• Answer inquiries relating to e-store purchases, product registration, and software activation by phone, email, and live chat • Proactively reduce incoming inquiries • Coordinate sales emails and beta feedback for the Support department • Assist with responding to customers via social media channels • Handle e-store purchasing, order tracking, pre-sales queries, and returns • Assist customers with product registration, software activation, and installation • Facilitate operational tasks between end-users, resellers, and distribution partners • Provide feedback to the e-commerce team in bi-weekly meetings • Coordinate incoming feedback and technical inquiries to the Support team • Monitor and respond to TrustPilot reviews • Collaborate with global support team members and collect feedback on common customer issues • Manage spare parts orders in region-specific territories • Update the FAQ page • Participate in the Focusrite/Novation beta testing program • Report to the Customer Service Supervisor and liaise with e-store customers, website account users, support, e-commerce, QA, Sales, Logistics, and logistics partners

🎯 Requirements

• 1+ years of customer service experience • Clear communication skills through phone and email • Exceptional listening skills and ability to stay calm and helpful in any customer scenario • Good working knowledge of Mac and PC platforms • Familiarity with the Microsoft Office Suite • High School Diploma, general education degree, or equivalent experience • General knowledge and interest in Focusrite Group product offerings and family of brands

🏖️ Benefits

• Health insurance covered by Focusrite Group at 100% for employees and 75% for dependents • Dental and vision insurance • Life insurance • Short- and long-term disability • 401K with employer match • 28 days PTO • Employee Assistance Program • Group Bonus Scheme • Generous staff discounts on company products and merchandise