Licensed Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

☕ Washington – Remote

☕ Washington – Remote

💵 $54k - $75.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Provide customer care to established customers and their mortgage companies • Provide policy documents, verify coverage, accept payments and answer product and service questions • Prepare correspondence and fulfill customer needs to ensure customer satisfaction • Answer incoming calls and respond to policy and billing questions or forward calls as needed • Take payments and complete mortgage verifications within assigned authority • Research customer inquiries and respond to appropriate parties in a timely manner • Process calls to meet or exceed service levels • Process requests within authority level and properly document files • Interface with team members, management and customers regarding customer service issues • Refer callers to underwriters when appropriate • Manage a large volume of inbound and outbound calls • Provide accurate, valid and complete information using appropriate methods and tools • Follow communication procedures, guidelines and policies • Report directly to the Customer Service Supervisor

🎯 Requirements

• High school diploma or general education degree (GED) • 2+ years of Property and Casualty Insurance experience and/or training, or equivalent combination of education and experience • Property & Casualty Personal Lines Producer insurance license in the state of residency • Proficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint) • Excellent listening and verbal/written communication skills • Ability to work independently and effectively in a fast-paced, high-volume call center • Strong attention to detail and good decision-making skills • Proven business and analytical problem-solving skills • Product knowledge of Property and Casualty Insurance • Ability to gather and analyze information skillfully • Ability to learn and properly process information with company-specific software • Ability to follow policies and procedures • Ability to maintain confidentiality • Demonstrated ability to effectively manage difficult or emotional customer situations • Regular, predictable attendance • Proven team player • Self-motivated with a desire to succeed • Applicants must reside in an eligible state; Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire and West Virginia are excluded from remote positions • Insurance experience, preferably with an insurance agency or direct carrier, is a plus • Experience with homeowners' insurance preferred • Bilingual in Spanish preferred

🏖️ Benefits

• Three medical plan options • Two dental plan options • Vision plan • Voluntary Critical Illness, Hospital Indemnity and Accident plans • Partially employer-funded Health Savings Account • Healthcare, dependent care and transportation Flexible Savings Accounts • Company-paid Basic Life and AD&D • Short- and Long-Term Disability benefits • Voluntary Life and AD&D plans • Traditional and Roth 401(k) plans with discretionary employer match • Employer-paid Headspace wellbeing program • Mental health coaching, clinical care and confidential resources including will preparation • Employer-paid Brio Health wellness tool with quarterly wellness challenges and prizes • LifeBalance discounts on gym memberships, travel, appliances, movies, pet insurance and more • Flexible paid vacation • Company-paid holidays, typically nine per year • Paid sick time • Paid parental leave • Identity theft program • Travel assistance • Fitness and other discount programs