Onboarding Manager

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Mangomint

WebsiteLinkedInAll Job Openings

11 - 50 employees

💄 Beauty

🧘 Wellness

☁️ SaaS

💰 $13M Series A on 2022-12

Beauty • Wellness • SaaS

Mangomint is a leading software provider aimed at revolutionizing the salon and spa industry. The company offers a comprehensive suite of features designed to streamline business operations and enhance the client experience. These features include appointment scheduling, payment processing, client management, online booking, two-way texting, retail and inventory management, and much more. Mangomint caters to a variety of business types within the beauty and wellness sectors, such as hair salons, spas, beauty salons, and wellness centers. Their user-friendly platform allows businesses to automate daily operations, reduce costs, and improve efficiency, making it the preferred choice for salon and spa owners looking to optimize their services and customer engagements.

📋 Description

• Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout • Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners • Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement • Connect Mangomint features directly to customer pain points and business goals • Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals • Create tailored onboarding plans that prioritize the most valuable features first • Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback

🎯 Requirements

• 3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales • Prior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred • Comfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success • Proven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track • Strong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships • Proactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability • Tech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners

🏖️ Benefits

• Health, dental, vision, life & LTD insurance • Generous monthly wellness budget for gym memberships, yoga, etc. • Premium subscription to the Calm app • One Medical membership • Flexible PTO • 401k plan available (no matching) • Employee stock option program