Lead Product Manager – Authentication, Identity & User Onboarding

Job not on LinkedIn

🔥 16 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $62 - $80 / hour

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

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Group O

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

Group O is a business process outsourcing company that specializes in a variety of services including supply chain management, packaging solutions, device lifecycle management, and incentives and rebates management. They offer comprehensive third-party logistics (3PL) services such as kitting and assembly, inventory management, and fulfillment. Additionally, Group O provides advanced packaging solutions including custom packaging, sustainable materials, and packaging equipment. Their offerings extend to incentive marketing and tech solutions like call center support and reward card programs. Group O is committed to diversity and social responsibility, ensuring inclusion at all levels and engaging in charitable activities and sustainability initiatives. As a minority-owned business, Group O supports industries in achieving diversity spending goals and environmental stewardship.

📋 Description

• Own our clients' customer identity, authentication, registration, and onboarding experience for free streaming. • Responsible for the critical first-touch customer journey—from account creation and login through activation and engagement within the free-streaming experience. • Define and execute the product vision, strategy, and roadmap for Identity & Authentication and the free streaming platform. • Balance customer needs, business objectives, technical constraints, and delivery timelines when prioritizing initiatives. • Identify opportunities to improve acquisition, activation, conversion, authentication success, and customer retention. • Champion customer-centric decision-making while aligning product investments with organizational goals. • Drive product strategy and roadmap decisions focused on reducing customer friction and improving activation, engagement, and conversion outcomes. • Partner with engineering and design teams to streamline onboarding experiences and reduce barriers to account creation and content access. • Develop and maintain KPI frameworks for identity and onboarding experiences, including Authentication Success Rate, Account Creation Completion, Onboarding Funnel Conversion, Activation Rate, Subscriber Conversion, and Customer Retention Metrics. • Benchmark DIRECTV experiences against industry leaders and identify opportunities for differentiation. • Use quantitative and qualitative insights to drive continuous product improvement and prioritization decisions.

🎯 Requirements

• 5 to 7+ years of Product Management experience with demonstrated ownership of complex digital products and customer experience. • Proven expertise managing products through the full product lifecycle, from ideation and requirements creation through launch and optimization. • Strong experience writing detailed product requirements, user stories, and acceptance criteria. • Advanced analytical capabilities, including KPI development, dashboard creation, experimentation, and data-driven decision-making. • Experience within MVPD, OTT Streaming, SVOD, AVOD, Digital Media, or Connected TV ecosystems. • Familiarity with modern AI tools and workflows (such as ChatGPT), including the use of generative AI platforms to accelerate product documentation, requirements creation, roadmap planning, competitive analysis, and product strategy development. • Experience leveraging AI-powered tools for prototyping, product discovery, workflow automation, or customer experience optimization is a plus. • Strong understanding of managed and unmanaged connected device platforms and third-party streaming environments. • Exceptional communication and stakeholder management skills, with the ability to translate complex technical concepts into clear business narratives. • Demonstrated success leading cross-functional teams in ambiguous, fast-paced environments. • Proven ability to create, manage, and communicate product roadmaps to executive and technical audiences. • Candidates from the following environments are strongly preferred: Streaming Platforms, MVPD Providers, OTT Media Companies, Connected TV Ecosystems, Subscription-Based Digital Product, Telecommunications Providers, Digital Consumer Applications • Preferred Education/Certifications: Bachelor’s degree or relevant experience.

🏖️ Benefits

• Medical, Dental, Vision, and Life Insurance • Flexible Spending Accounts (Medical and Dependent Care) • 401(k) Plan with Company Match • Generous Paid Time Off • 10.5 Paid Holidays • Career Development Opportunities