AVP, Life Insurance Operations

🔥 8 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $152.9k - $283.8k / year

⏰ Full Time

🔴 Lead

🔒 Insurance

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership and broader Life business priorities • Lead end-to-end transformation of customer and producer experiences • Integrate front- and back-office operations • Advance straight-through processing and scale shared capabilities • Direct a global workforce of 150+ employees and contingent resources • Align talent to priority outcomes while fostering accountability, development, recognition, and company values • Drive operational excellence through performance metrics, business intelligence, industry benchmarks, centralized planning, and disciplined measurement • Measure service, quality, efficiency, and financial impact • Partner across Operations, Distribution, Product, Shared Services, and global businesses • Resolve cross-functional challenges and improve processes • Deliver scalable solutions supporting growth • Oversee policy administration, vendors, controls, and emerging risks • Ensure accurate and timely service, strong contract and quality management, regulatory alignment, and proactive risk mitigation

🎯 Requirements

• 10+ years of progressive leadership experience overseeing large-scale operations or administrative functions and delivering complex, enterprise-level initiatives • Proven success driving operational transformation, process automation, service excellence, and sustainable efficiency improvements • Deep understanding of the financial services industry, business operations, and regulatory and risk considerations • Strong financial and commercial acumen, including developing business cases, evaluating investments, and managing financial commitments • Exceptional executive communication, influencing, negotiation, and conflict-resolution skills • Ability to align senior stakeholders and cross-functional teams • Strategic, analytical, and solutions-oriented leadership in complex, evolving, and ambiguous environments • Expertise in change management and organizational leadership • Experience building collaborative, high-performing teams • Postgraduate degree or relevant professional designation preferred

🏖️ Benefits

• Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension/401(k) savings plans • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Up to 11 paid holidays annually • 3 personal days annually • 150 hours of vacation annually • 40 hours of sick time annually, or more where required by law • Statutory leaves of absence • Incentive compensation tied to business and individual performance