Customer Support Analyst

🔥 0 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $42.1k - $70.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Connect customers with providers and wellness partners offering care and auxiliary services such as meals, transportation, and pest control • Assist customers and providers with onboarding, activation, utilization, and ongoing support • Serve as a primary contact for provider partners and insureds through inbound and outbound interactions • Maintain subject-matter expertise on Health & Prevention and Provider Network initiatives • Handle incoming calls approximately 70% of the time from provider partners, insureds, and internal stakeholders • Understand customers' Long-Term Care needs and direct them to optimal partners and resources • Ensure quality Provider Network and Care Concierge connections based on established criteria • Provide end-to-end claim support to insureds using preferred providers • Support provider network utilization and claim assistance • Assist provider partners with network onboarding and provider support tools, including the provider portal • Conduct outbound calls to address missed opportunities, follow up on leads, and facilitate lead creation • Perform back-office activities approximately 30% of the time, including reporting, re-indexing, claim accuracy support, discounted-rate validation, and smooth conversion

🎯 Requirements

• Minimum of 2 years of experience as a Long-Term Care (LTC) claims professional • Strong understanding of LTC claims processes and customer support best practices • Experience handling high inbound call volume in a service-oriented environment • Excellent verbal and written communication skills • Strong relationship management skills • Ability to collaborate effectively across multiple functions and with multiple partners • Strong customer-first mindset with a professional and empathetic approach • Flexibility and adaptability within a developing program environment • Effective problem-solving and critical-thinking skills • High attention to detail and strong organizational skills • Proactive and self-directed, with the ability to identify and execute appropriate next actions • Ability to work independently in a remote, home-based setting

🏖️ Benefits

• Incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension/401(k) savings plans • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Up to 11 paid holidays annually • 3 personal days annually • 150 hours of vacation annually • 40 hours of sick time annually, or more where required by law • Statutory leaves of absence • Remote, home-based work arrangement • Flexible environment supporting well-being and inclusion • Learning and career growth support