Customer Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Embraer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 Post-IPO Debt on 2022-11

Manufacturing • Logistics • Consulting

Embraer is a leading aerospace company with divisions in commercial aviation, executive jets, and defense & security services. It focuses on innovation, offering a range of aviation solutions including agricultural aviation and advanced equipment through its Embraer-X division. Celebrating over 55 years of history, Embraer is committed to growth and sustainability, embedding Environmental, Social, and Governance (ESG) principles into its operations. The company maintains a strong relationship with investors and stakeholders and has a global presence with specialized products and services.

📋 Description

• Ensure engineering technical support to company clients and operators • Identify, record, analyze, and evaluate service bulletins, reports, manuals, technical publications, criticisms, technical/operational problems, repair or change needs, parts, components, and system replacements • Analyze issues related to aircraft structure and aeronautical systems, generators and engines, avionics, electricity, costs, and economic viability • Present and discuss alternative solutions for maintenance and modification problems • Define deadlines and take necessary relevant measures • Follow up off-site repair teams and guide contracted shops performing maintenance services • Maintain contact with interface areas, company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, and maintenance mechanics • Discuss alternative solutions with personnel involved in product development and maintenance activities • Coordinate retrofit campaigns • Clarify doubts, follow up, and control work development • Qualify aircraft maintenance and repair shops through facility visits and evaluation of infrastructure, materials, equipment, tools, customer service, and employee technical qualifications • Prepare and deliver technical and operational training for aircraft maintenance professionals • Prepare and conduct operator presentations about technological improvements in company aircraft • Prepare reports related to technical visits and expenses • Stay current with avionics, electrical, power plant, structure systems, maintenance, parts, components, performance, and aircraft types • Consult and research manuals, specialized technical publications, and service bulletins • Prepare and present reports, charts, graphics, and cost studies • Maintain organized and updated files and databases • Translate operator and reliability report terminology • Participate in courses, seminars, and study groups • Comply with company values, department policies, directives, and procedures • Incorporate Lean and P3E processes and concepts into daily activities • Strive for continuous improvement • Perform other duties as assigned

🎯 Requirements

• BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering • Generally 5-7 years of experience in a specialized functional discipline • Experience providing client/operator product technical support, preferably acquired in aviation/aeronautical industry • Comprehension, understanding and execution of broad practices associated within the field assigned and related fields • Ability to complete complex work assignments • Knowledge of aircraft systems/structures, including electric, electronic, mechanic, hydraulic, pneumatic, and communication systems • Knowledge of aircraft maintenance aspects • Knowledge of client support and service quality techniques • Ability to read and interpret drawings • Writing skills • Knowledge of negotiation techniques • Knowledge of technical publications • Knowledge of reliability analysis and liability (Manufacturer’s responsibility) • Knowledge of Embraer products • Ability to work in a safe professional manner adhering to OSHA, EPA, State and Federal regulations • Commitment to company values and compliance with department norms, policies, directives, and procedures • Ability to incorporate Lean and P3E processes and concepts into daily activities • Commitment to continuous improvement • Ability to protect confidential and proprietary documents and information • Ability to satisfy work schedule requirements