Technical Support Trainer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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VAST Data

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

💰 $83M Series D on 2021-05

Artificial Intelligence

VAST Data is the data platform company for the AI era, focused on delivering scalable performance and simple data management to enhance productivity for workload-intensive applications. Founded in 2019, it has become the fastest-selling data infrastructure startup in history, specializing in cloud storage, data storage, flash storage, and universal storage. VAST particularly targets innovations in deep learning, all flash, QLC flash, and NVMe technologies, making it a vital player in the data center architecture and storage solutions market.

📋 Description

• Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge, NPI, issue identification, troubleshooting, and customer engagement best practices. • Facilitate live training sessions, webinars, and workshops. • Partner with Subject Matter Experts to create accurate, relevant, and practical content. • Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals. • Utilize the Learning Management System to track progress and completion. • Update content to reflect new product releases, process changes, and industry best practices. • Collaborate with Technical Enablement and Customer Success Leadership to identify skill gaps and prioritize initiatives. • Partner with Product Management, Office of CTO, Customer Success, and Technical Enablement teams to ensure alignment across the customer journey. • Gather stakeholder feedback to measure training effectiveness and iterate as needed. • Establish metrics and KPIs to evaluate training programs, including ramp time, customer health improvements, NPS, and renewal rates. • Analyze performance data and recommend improvements to drive measurable business outcomes.

🎯 Requirements

• Proven track record designing and delivering effective training programs for customer-facing teams. • Experience with highly technical support procedures in similar industries to VAST Data. • Strong facilitation and presentation skills, both virtual and in-person. • Excellent written communication and instructional design capabilities. • Familiarity with LMS platforms, adult learning principles, and training evaluation methods. • Ability to work cross-functionally, manage multiple priorities, and drive initiatives independently. • Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field. • Solid understanding of virtualization and containerization technologies, including VMware and Docker. • Excellent analytical and problem-solving skills. • Nice to have hands-on lab and hardware management experience. • Willingness to travel up to 30%.