Sales Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $63.1k - $84.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Sony

WebsiteLinkedInAll Job Openings

10,000+ employees

🎮 Gaming

📱 Media

💰 $700M Post IPO equity on 2024-08

Gaming • Media

Sony is a multinational conglomerate headquartered in Japan that designs, manufactures and distributes consumer electronics, creates and distributes entertainment content (music, movies and TV), and operates one of the world’s leading gaming platforms (PlayStation). Its businesses span consumer electronics and professional products (cameras, audio, TVs, imaging and sensing solutions), Games & Network Services (Sony Interactive Entertainment / PlayStation), Music and Pictures (movie and TV studios), and financial services and technology initiatives. Sony pursues innovation across hardware, software and content, and invests in AI and new technology ventures.

📋 Description

• Serve as the primary technical resource supporting Sony Professional Display Solutions Account Managers, reseller partners, system integrators, consultants, distributors, and end-user customers throughout the territory • Drive technical engagement and provide pre-sales and post-sales support for Sony's Professional Display Solutions portfolio • Conduct customer demonstrations, technical presentations, product evaluations, proof-of-concept testing, product training sessions, and solution workshops • Collaborate with Account Managers to identify technical requirements, develop winning solutions, overcome competitive challenges, and support opportunities through the entire sales process • Provide post-sales technical support • Assist with system configuration and deployment guidance • Support firmware and software implementation activities • Coordinate escalation of technical issues to Sony service and engineering organizations when required • Gather competitive intelligence and identify market trends • Provide product performance feedback to Product Management and Marketing teams • Support strategic initiatives • Participate in trade shows, customer events, roadshows, demonstrations, seminars, and industry conferences

🎯 Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or related technical discipline required; equivalent experience considered • Minimum of 5 years of related experience supporting professional AV, display, collaboration, networking, or IT solutions • Strong technical knowledge of AV, IT, networking, cloud-based platforms, Digital Signage, and display technologies • Demonstrated ability to conduct technical presentations, product demonstrations, and customer training sessions • Experience supporting pre-sales solution development and post-sales technical customer success activities • Working knowledge of Windows operating systems, network infrastructure, AV-over-IP technologies, and connected device ecosystems • Strong written, verbal, organizational, and problem-solving skills • Proficiency with Microsoft PowerPoint, Excel, Outlook, and other productivity tools • Ability to lift and transport demonstration equipment up to 45 pounds • Ability to travel up to 80% of the time • CTS certification preferred • CompTIA A+, Network+, DSCE, CCNA, or equivalent certifications preferred • Experience working for a professional AV manufacturer, distributor, consultant, or systems integrator preferred • Experience supporting direct-view LED, Digital Signage, cloud-based solutions, and enterprise display technologies preferred • Strong working knowledge of Salesforce CRM preferred • Experience supporting Education, Corporate, Government, Healthcare, Retail, Transportation, or Large Venue vertical markets preferred • Consistent track record of exceeding company expectations and delivering exceptional technical customer support preferred • Honesty, integrity, and ethical conduct are material requirements

🏖️ Benefits

• Competitive pay and benefits • Hybrid home/office workplace • Monthly “Free Fridays” • Early shutdowns on Fridays throughout the year, including half-days during the summer • Healthcare benefits (medical, dental, and vision) • Paid medical leave • 401k plan with matching company contributions • Vacation time • Education assistance • Student loan assistance program • Eighty hours of paid sick leave time annually • Up to twelve weeks paid parental leave • Annual corporate bonus plan based on company performance (not guaranteed)