Claims Applications Support Analyst – Service Desk

Job not on LinkedIn

🕒 August 19

🏄 California – Remote

🏄 California – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TRISTAR Insurance Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

TRISTAR Insurance Group is a national third-party administrator (TPA) that provides insurance administration and risk management services to employers, insurers and public entities. Its solutions include property & casualty, workers' compensation, general and auto liability, managed care (bill review, case management, utilization review, nurse triage, pharmacy benefit management), absence and disability management, employee group benefits administration, and risk control and workplace safety services. TRISTAR emphasizes collaborative, technology-enabled and tailored services to transform risk into opportunity for its clients.

📋 Description

• Provide technical and functional support to TRISTAR’s Claims Operations teams and clients, focusing on claims-related applications including the RMIS suite • Analyze complex claims application, system, and workflow issues and determine appropriate solutions • Serve as a subject matter resource for claims applications and RMIS products • Perform initial triage and basic troubleshooting for Windows 11 and Microsoft 365 inquiries through the IT Service Desk • Perform basic Microsoft 365 administrative functions following SOPs and training • Evaluate claims processes and workflows to identify inefficiencies and improvement opportunities • Partner with Claims Operations, CSU, development teams, and stakeholders to translate business needs into functional system requirements • Research application issues and distinguish workflow, configuration, system, data, and defect causes • Recommend system configuration, workflow, procedure, and process changes • Participate in planning, testing, evaluation, and implementation of claims applications and enhancements • Develop testing strategies and business-use scenarios; perform user acceptance testing • Assess operational impact of system changes and advise on implementation, training, workflow, and readiness • Analyze Service Desk trends, identify root causes, and recommend corrective actions • Escalate issues to CSU, development teams, vendors, or other technical resources when appropriate • Develop and maintain procedures, documentation, SOPs, workflow guides, and training materials • Design and deliver training on claims applications, enhancements, workflow changes, and new functionality • Consult with users on effective claims application use and practical solutions • Participate in cross-functional claims technology, implementation, workflow redesign, and process improvement projects • Manage assigned projects and complex application-support initiatives with limited supervision • Provide recommendations to management regarding applications, processes, enhancements, and training needs

🎯 Requirements

• Bachelor’s degree in information systems, computer science, business administration, or a related field preferred • Minimum of two to five years of experience in systems analysis, application support, technical support, software implementation, or a related IT role; or an equivalent combination of education and experience • Experience supporting enterprise applications preferred • Experience within the insurance, workers’ compensation, or third-party administrator (TPA) industry preferred • Strong knowledge of claims operations workflows, terminology, insurance concepts, and claims handling processes • Hands-on claims operations experience • Working knowledge of claims management/RMIS applications • Working knowledge of Windows 11, Microsoft applications, Microsoft 365, and standard desktop computing environments • General understanding of PC hardware, peripherals, and connectivity • Ability to analyze user-reported issues, identify root causes, and recommend solutions • Ability to develop SOPs, step-by-step instructions, training materials, and system documentation • Strong analytical, problem-solving, organizational, and critical-thinking skills • Strong attention to detail and accurate ticket and issue-resolution records • Ability to prioritize and manage multiple service requests, projects, and deadlines • Strong interpersonal and customer-service skills • Excellent verbal and written communication skills • Ability to exercise independent judgment in evaluating application issues and determining resolution or escalation

🏖️ Benefits

• Medical, Dental, Vision Insurance • Life and Disability Insurance • 401(k) Plan • Paid Holidays • Paid Time Off • Referral bonus • Fully remote work arrangement • Occasional travel support for system training, implementation support, or other business assistance