Technical Support Engineer

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Experlogix

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Experlogix is a company that specializes in providing Configure, Price, Quote (CPQ) software, document automation solutions, and digital commerce platforms. Their CPQ software empowers sales teams by integrating with CRM or ERP systems, ensuring real-time product and pricing information and reducing manufacturing errors through rules-based logic. Their document automation tools streamline the creation and management of business documents, reducing administrative burdens with a low-code platform. Experlogix also offers digital commerce solutions, enabling businesses to grow their online presence with scalable e-commerce and mobile applications. Their services are designed to improve sales efficiency and customer experience across various industries, including government, financial services, and healthcare insurance.

📋 Description

• Serve as the primary point of contact for Tier II technical support escalations • Deliver timely and effective solutions that ensure customer success • Diagnose and troubleshoot Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications • Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve complex technical issues • Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server • Document troubleshooting steps, root causes, and resolutions within the company knowledge base • Identify recurring issues and provide feedback to improve product quality, support processes, and customer experience • Participate in ongoing technical training and knowledge-sharing sessions

🎯 Requirements

• 2+ years of experience in technical support, application support, software development, IT support, or similar technical roles • Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred • Strong understanding of Microsoft SQL Server • Basic to intermediate proficiency writing SQL queries for troubleshooting and data analysis • Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms • Familiarity with HTML, CSS, JavaScript, XML, and REST-based APIs • Exposure to object-oriented programming concepts or scripting languages is helpful • Experience with .NET is a plus, but a willingness to learn is equally valued • Experience configuring virtual machines and remote desktop connections • Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences • Curiosity, persistence, and a passion for learning new technologies and solving challenging technical problems • Customer-focused mindset with a commitment to delivering exceptional service • Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Life Insurance • Voluntary Disability Insurance • Health Savings Account (HSA) and Flexible Spending Account (FSA) • 401(k) with Company Match • Teladoc Virtual Healthcare • Health Advocate Program • Paid Holidays and Generous PTO—we encourage you to use it! • Flexible work environment with accountability and trust • Opportunities for ongoing technical learning and career advancement