Systems Operations Support Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Hungryroot

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

📦 Logistics

🍽️ Food & Beverage

Healthcare • Logistics • Food & Beverage

Hungryroot is a personalized, healthy food delivery service that focuses on making healthy eating accessible and convenient. The company offers tailored meal plans and easy-to-prepare recipes that cater to a variety of dietary preferences and goals, including gluten-free, vegetarian, high-protein, dairy-free, and more. Customers can save time on meal planning, shopping, and cooking, while reducing food waste and saving money. Hungryroot emphasizes fresh, whole foods and provides a wide range of meal options to support different nutritional needs. It aims to help customers achieve their health goals, such as reducing inflammation or increasing energy, with a flexible and budget-friendly subscription model.

📋 Description

• Serve as the primary on-call resource to monitor and maintain the health of the fulfillment operations platform and related integrations during scheduled off-hours • Monitor fulfillment systems, integrations, and operational workflows during on-call hours • Respond to production alerts and operational support requests • Identify, triage, troubleshoot, and resolve production issues using established runbooks • Investigate issues across application logs, databases, APIs, and code to determine root cause • Perform debugging and log analysis to isolate failures • Document findings and resolutions to improve future incident response • Independently resolve low-to-medium complexity incidents • Escalate high-severity issues to the Sr. Manager of Fulfillment Systems with issue summary, impact assessment, root cause, troubleshooting performed, and recommended next steps • Develop and maintain small Python scripts and automation tools • Support low-risk enhancements and bug fixes within fulfillment applications • Perform routine system maintenance, cleanup, and technical debt work • Improve operational runbooks and support documentation • Identify recurring operational issues and recommend long-term fixes • Partner with engineering teams to improve system reliability and monitoring • Work Mon-Fri 3pm-11pm EST, with every other weekend on call; complete initial training from 9am-5pm EST for the first month

🎯 Requirements

• 2+ years of experience in software engineering or systems support (WMS/OMS etc) • Experience supporting fulfillment, warehouse, and supply chain systems and processes • Intermediate Python proficiency • Intermediate SQL skills for investigation and data analysis • Experience working with JSON APIs • Experience troubleshooting production applications • Ability to investigate issues using logs, databases, and application code • Strong analytical and critical-thinking skills • Excellent written and verbal English communication • Experience using Jira, Confluence, or similar collaboration tools • Must be able to work remotely anywhere in the US • Employer will not sponsor applicants for work visas • Nice to have: Experience with Docker • Nice to have: Experience with monitoring and alerting platforms • Nice to have: Familiarity with CI/CD pipelines • Nice to have: Experience with AI-assisted development tools such as Claude, Cursor, or GitHub Copilot

🏖️ Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide! • Equity • Unlimited vacation policy • Universal paid parental leave • Monthly Hungryroot credit for delicious, healthy groceries • Comprehensive health, vision, dental, and life insurance • 401k with Company Match • A work from home stipend to support your initial home-office setup • Annual company retreat • Regular virtual team events