Technical Support Analyst – Commercial HVAC

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $80.4k - $136.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Daikin Applied Americas

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1924

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Daikin Applied Americas is a commercial and industrial HVAC and building solutions company that designs, manufactures, and supports air management equipment and services across North America. The company provides rooftop systems, chillers, air handlers, heat pumps, air purifiers, building controls (SiteLine), rental solutions, and IoT-enabled energy- and IAQ-focused technologies for commercial, institutional, and industrial buildings, emphasizing energy efficiency and decarbonization.

📋 Description

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups • Manage incoming calls and emails • Enter incoming requests accurately within Salesforce CRM • Maintain communication records and paperwork within Salesforce • Keep customer and case details up to date • Build sustainable relationships and trust with customer accounts • Identify and assess customer needs to achieve satisfaction • Communicate problem areas to appropriate parties and ensure timely corrective action • Provide customers with ongoing case-status information • Provide daily and weekly case-status updates and group-metrics reports • Authorize parts warranty requests after identifying quality-related opportunities • Conduct classroom and on-the-job training on product application, operation and maintenance • Consult and collaborate with Engineering and Manufacturing on quality and product-design improvements • Provide coaching and/or mentoring to subordinate staff when needed • Write service literature, including flow charts, and create micro videos • Work closely with the Manager on metrics, service opportunities, and manuals

🎯 Requirements

• Associate’s degree or higher, preferably in HVAC or a mechanical engineering-related discipline • 6+ years of commercial HVAC experience • Knowledge of commercial HVAC and refrigeration systems • Proficiency in the MS Office Suite, including Outlook, Word, PowerPoint and Excel • Outstanding relationship management and interpersonal skills • Salesforce CRM experience preferred • Bachelor’s degree preferred

🏖️ Benefits

• Medical/Dental/Vision coverage • PTO • 401K match • Support for community involvement • Multiple medical insurance plan options + dental and vision insurance • 401K retirement plan with employer match • Paid time off and company paid holidays • Paid sick time in accordance with the federal, state and local law • Tuition Reimbursement after 6 months of continuous service • Growth opportunities • Supportive environment • Diverse and inclusive workplace