Software Support Technician I

Job not on LinkedIn

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $40k - $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Computer Support

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1979

🤝 B2B

🔧 Hardware

🏢 Enterprise

B2B • Hardware • Enterprise

Computer Support is/was a company focused on software development, business intelligence (BI) and hardware services. According to its LinkedIn entry it was declared bankrupt in August 2009. The company’s listed specialties are software development, BI, and hardware; no current operations or active offerings are indicated.

📋 Description

• Provide premium support to clients using PHA-Web software • Answer software questions and help clients navigate the software • Reproduce, diagnose, and troubleshoot software bugs and malfunctions • Collaborate with users to identify root causes and implement effective solutions • Maintain and update technical documentation and manuals • Document common issues, resolutions, and best practices • Assist users with software configuration, preferences, settings, and customizations • Stay informed about software updates, industry changes, and emerging best practices • Maintain a positive and professional phone manner while addressing client needs • Collaborate with team members, developers, and stakeholders to improve software functionality and user experience • Communicate issues and ideas clearly to internal colleagues and external clients • Test software features, enhancements, and updates • Execute test cases, identify defects, and collaborate with developers to resolve issues • Validate software quality and alignment with user expectations

🎯 Requirements

• Provide timely and accurate resolutions to software-related customer support inquiries • Assist end-users with technical problems related to PHA-Web software • Ability to reproduce, diagnose, and troubleshoot software bugs and malfunctions • Ability to identify root causes and implement effective solutions • Maintain up-to-date technical documentation and manuals • Assist with software configuration, preferences, settings, and customizations • Maintain a positive and professional phone manner • Clear and concise communication with internal colleagues and external clients • Thoroughly test software features, enhancements, and updates • Execute test cases and identify defects • Collaborate effectively with users, developers, team members, and stakeholders • Prior experience in the public and affordable housing industry, if any, is useful but not stated as required

🏖️ Benefits

• Full training on the software • Advanced tools, training, and career opportunities • Collaborative, energetic, results-oriented environment • Recognition and rewards for exceptional performance