Customer Support Analyst, Tier I

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AGFA HealthCare is a division of the Agfa-Gevaert Group, headquartered in Mortsel, Belgium. The company specializes in Enterprise Imaging, Imaging IT, and Medical Imaging IT, aiming to enhance workflow and efficiency in healthcare technology. AGFA HealthCare focuses on innovations that help professionals maintain concentration and effectiveness in their work environments, ultimately aiming to improve patient care in hospital and healthcare settings.

📋 Description

• Provide telephone and remote-access consultation and technical expertise to Agfa customers, Field Engineers, Sales, and Implementation Teams • Utilize support software for call logging and tracking • Document solution and resolution steps in the product knowledge database • Manage escalations and complaints to Level 2 and Development, following through as point of contact • Attend Agfa product training and underlying-technologies courses • Maintain expert working knowledge of targeted products and solutions • Participate in visits to customer sites • Ensure a high customer satisfaction rate • Handle incidents in a timely manner according to Agfa policies and processes • Stay current on product and solution versions, underlying platforms, and relevant third-party products • Meet and respect SLA requirements defined in Service Level Agreements

🎯 Requirements

• Bachelor’s Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience • Three years of previous work experience in a technical customer support role in a high-tech company or high-volume customer support environment, including one year in Healthcare IT • Technical and practical knowledge of IT infrastructure solutions, including database solutions, operating systems, and server landscapes • Strong technical experience and ability to work with teams in a virtual environment • General knowledge of networking, operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security, and image processing • Experience with and understanding of HL7 or DICOM preferred • Knowledge of VB/ASP, VB.NET, HTML, and XML is a plus • Knowledge of SQL and PL/SQL is a plus • Excellent communication and customer service skills • Exposure to information systems in a hospital environment is an asset • Industry certification preferred • Previous knowledge of Agfa software or similar PACS, HIS, RIS, or EMR products, hospital workflow, and ability to learn new applications and technologies • Superior multitasking skills • Ability to work in a fast-paced environment • Resourcefulness to see problems and issues through resolution • Strong verbal and written communication skills • Must be eligible to travel

🏖️ Benefits

• Career development and growth • Competitive salary and benefit package • Friendly work environment surrounded by dedicated and professional colleagues • Training and career development programs • Competitive compensation and benefits package • Supportive management structure • Opportunity to work with a talented and committed team