Senior IT Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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TechnologyAdvice

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

TechnologyAdvice is a media and technology company that provides insights and recommendations on business-to-business (B2B) technology products and services. The company specializes in helping organizations make informed purchasing decisions by offering expert analysis and comparisons of various software solutions including HR software, CRM, project management tools, and business intelligence systems. Through data-driven analysis and extensive research, TechnologyAdvice aims to simplify the technology buying process and provide valuable resources for businesses looking to implement new digital solutions.

📋 Description

• Own day-to-day hands-on IT support, including ticket management, technical troubleshooting, and strategic projects • Investigate complex or unfamiliar issues, identify root causes, and determine the best path forward • Partner with the IT team to coordinate priorities, share context, and maintain consistent support practices • Configure and support networks, Google Workspace, device-management platforms, and other cloud-based systems across Mac and Windows environments • Improve onboarding, offboarding, security, and access-management processes • Manage hardware procurement, inventory, shipping, receiving, repairs, replacements, and upgrades • Manage technology-vendor relationships to ensure reliable service and strong business value • Identify recurring issues and process gaps, recommend improvements, and lead projects through completion • Communicate clearly with technical and non-technical stakeholders

🎯 Requirements

• 4+ years of IT experience with exposure to end-user support, security, networks, remote environments, and access management • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and other cloud-management tools to support 100+ team members • Experience supporting both Mac and Windows end-user environments • Strong troubleshooting and critical-thinking skills • Ability to investigate unfamiliar issues, identify root causes, and determine the best path forward • Ability to think strategically, anticipate challenges, and recommend improvements • Demonstrated ownership and sound judgment • Ability to make decisions, communicate risks, and determine when escalation is appropriate • Excellent verbal and written communication skills for technical and non-technical audiences • Organized and detail-oriented, able to manage multiple priorities and adapt quickly • Agile professional who excels in a fast-paced environment and continuously pivots strategies to drive business needs forward • Must be currently authorized to work in the United States at hire in an employer-approved US state and maintain authorization throughout employment • Employer work visa sponsorship and support are not provided • Pre-employment screening required

🏖️ Benefits

• Mentorship programs • Leadership academies • Opportunities to shape company culture and DEI initiatives • Flex Fridays: adjust your 40-hour week to enjoy a full or half day off on Fridays • Remote-first culture • Flexible PTO • Medical, dental, and vision plans for you and your family • Life, AD&D, Short-Term, and Long-Term Disability coverage • 401K with company match • Paid parental leave • Headspace access • Monthly fitness reimbursements • Pet insurance • Speaker series bonus • Reimbursement for up to 12 books per year • Annual bucket list contributions after 3 years • Catered lunches for in-office team