Bilingual Inforce Operations Specialist

🕒 August 26

🇨🇦 Canada – Remote

💵 $45.9k - $76.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Review or process received transactions accurately and in a timely manner • Provide service to internal and external clients via email, phone, or mail • Research and analyze inquiries to determine resolutions and process necessary transactions • Collaborate with teams in various offices to manage changing volumes and meet service standards • Suggest process enhancements to improve service efficiency • Work effectively with other Contract Services departments • Meet or exceed productivity, quality, and service standards • Handle multiple tasks and prioritize daily workload based on urgency • Perform a wide range of administrative-unit tasks • Communicate with clients, plan sponsors, agents, and brokers in writing and over the phone • Proactively manage requests and take ownership of resolutions

🎯 Requirements

• College diploma or equivalent experience • Bilingual French and English required • Ability to communicate in English and French to support clients from various jurisdictions outside Quebec • Strong decision-making and interpersonal skills • Excellent oral and written communication skills • Ability to work independently and manage multiple tasks • Highly organized and detail-oriented • Adaptability to fast-paced environments • Strong customer service orientation • Proactive and self-motivated

🏖️ Benefits

• Learning and career growth support • Flexible environment supporting well-being and inclusion • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Incentive compensation tied to business and individual performance