Scheduling Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Marathon Health is a healthcare solutions provider focused on delivering personalized, affordable, and advanced primary care and occupational health services. Their Complete Care model aims to improve health outcomes and reduce healthcare costs by treating the whole person through various service delivery options, including onsite, nearsite, and virtual health centers. They serve employers, unions, health plans, and brokers by providing tailored solutions that enhance employee health and engagement. Marathon Health's programs are designed to promote wellness, prevent illness, and provide a better overall healthcare experience.

📋 Description

• Champion exceptional customer service while serving as a collaborative Marathon Health teammate • Manage incoming patient communications in a call center environment, including phone calls and written inquiries • Schedule acute, preventive, and other services using Salesforce and/or EMR (Athena), while triaging requests appropriately • Provide basic technical support, including password resets, patient portal registration, and navigation assistance • Respond to patient inquiries in a professional, timely, and courteous manner, managing conflict effectively and building rapport • Accurately document, update, and maintain patient records across relevant systems • Support patient wellness and incentive programs through data entry, guidance, and updates in the Marathon Health portal • Monitor client and patient feedback, escalating concerns to the appropriate department for resolution • Collaborate with the Patient Support Team to integrate customer service seamlessly into clinical and non-clinical operations • Perform additional duties as needed to support the Patient Support Team

🎯 Requirements

• Bachelor’s Degree and a minimum of one (1) year customer service experience in a call center environment preferred or equivalent combination of education and experience • A minimum of one (1) year of healthcare or insurance industry experience preferred • Excellent verbal and written communication skills • Pleasant, patient, and composed demeanor with the ability to remain calm under pressure and handle complaints or conflict positively and effectively • Strong problem-solving, critical thinking, and attention to detail • Solution-oriented approach to negative situations and ability to provide excellent customer care • Ability to manage tasks and projects with time-sensitive deadlines • Good organizational skills and self-motivation to work independently or collaboratively as part of a team • Proficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.) • Ability to adapt quickly to new tools and technologies • Knowledge of customer service best practices and ability to maintain confidentiality in all interactions

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