Customer Operations Specialist – Call Center, Temporary

🔥 10 minutes ago

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Logo of Maritz

Maritz

1001 - 5000 employees

Founded 1894

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Maritz is a company focused on delivering data-driven, people-focused solutions aimed at elevating performance across various industries. They specialize in channel partner engagement, automotive business events, loyalty rewards, employee rewards, and sales incentives. Maritz designs personalized programs combining channel strategy expertise, incentives, and program technologies, all rooted in behavioral science to help clients achieve their goals. Their solutions cater to industries including automotive, financial services, hospitality, healthcare, manufacturing, and more, emphasizing tailored creations for unique industry needs.

📋 Description

• Provide accurate and timely information on programs and services to customers • Process documents manually and electronically to resolve ordering, shipping, or ticketing issues • Update internal tracking systems • Receive inbound calls from participants and answer order-related questions • Recommend solutions based on participant issues • Review and update order information in the proprietary system • Assist with back-end support as needed • Attend training sessions regarding new and current clients • Work Monday through Friday, 8:00 a.m. to 4:30 p.m. CST • Temporary position estimated to last until February 2027

🎯 Requirements

• High School Diploma or GED Equivalent • 1-2 years of Customer Service Experience • Call center environment experience highly preferred • Strong computer knowledge and proficiency navigating multiple screens in an online environment • Excellent communication skills with clear, articulate phone voice • Proficient writing and grammar skills • Proficient in Microsoft Office Suite • Strong keyboarding and data entry skills • Quiet dedicated workspace with no distractions when working remotely • Reliable home internet connection; no Dish internet connection • Permanent authorization to work in the U.S.; sponsorship is not provided

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid parental leave • 401(k) • Tuition reimbursement • Paid time off • Year-end holiday closure • Flexible work environment • Employee well-being support

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