Operations Manager, Event Management

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

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👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Maritz

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1894

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Maritz is a company focused on delivering data-driven, people-focused solutions aimed at elevating performance across various industries. They specialize in channel partner engagement, automotive business events, loyalty rewards, employee rewards, and sales incentives. Maritz designs personalized programs combining channel strategy expertise, incentives, and program technologies, all rooted in behavioral science to help clients achieve their goals. Their solutions cater to industries including automotive, financial services, hospitality, healthcare, manufacturing, and more, emphasizing tailored creations for unique industry needs.

📋 Description

• Provide centralized leadership for coordination and execution of face-to-face, digital, and hybrid events/programs • Ensure operational excellence while meeting client needs, specifications, objectives, and quality standards • Lead, mentor, coach, and develop event management teams across markets and event types • Coordinate and facilitate regular team meetings and communications • Identify training and learning opportunities, provide performance coaching, and support goal setting • Identify ongoing ROI opportunities and manage accurate labor, time tracking, and T&E within the team • Assist with development and implementation of initiatives addressing business goals • Provide expertise on destinations, hotels, and organizational/internal services • Monitor and report SLA adherence • Interact with client stakeholders to answer questions and resolve issues • Support new initiatives and processes, employee onboarding, and invoicing approvals • Act as Meeting Event Management support for assigned programs • Manage assigned program projects, experiences, client relationships, and finances • Ensure adherence to workflows and client SOPs • Balance event management account projects with people management • Oversee target accounts for operational consistency, client deliverables, best practices, and account SOPs • Maximize contribution margin by balancing customer satisfaction, employee satisfaction, and organizational cost

🎯 Requirements

• Bachelor’s degree or equivalent experience required • Minimum 3–5 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required • 1–2 years of proven supervisory and/or leadership experience • Strong organization, motivation, and communication skills to manage multiple teams • Ability to interact with all levels of an organization; internal, client, and partner • Experience working in events within a HCP environment • Global travel/hospitality industry experience and knowledge desirable • Understanding of Experience Design and ability to articulate how previous events achieved business objectives and guest impressions is a plus • Experience working with and/or exposure to budgets preferred • Designations such as PMP, CMP, CIS, CITP, HMCC, or DES certification desired • Must have authorization to work permanently in the U.S. • Applicants requiring current or future sponsorship are not eligible for hire • Ability to travel up to 20% of the time

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid parental leave • 401(k) • Tuition reimbursement • Paid time off • Year-end holiday closure • Flexible work environment • Employee well-being support • Professional development, coaching, and training opportunities

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