Software Support Analyst I

Job not on LinkedIn

🔥 12 minutes ago

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote

🏈 Alabama, Arizona, +34 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mark43

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏛️ Government

🔒 Cybersecurity

Artificial Intelligence • Government • Cybersecurity

Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. Through innovative AI-powered tools and a modern cloud-native infrastructure, Mark43 empowers public safety agencies to enhance their operational efficiency, conduct instant reporting, and share real-time data. Designed specifically for first responders, Mark43 supports law enforcement and other public safety agencies in their mission to serve and protect communities.

📋 Description

• Provide excellent customer support • Handle customer requests via email, phone, and chat • Keep responses within internal SLA times • Troubleshoot and replicate software issues • Escalate issues to engineering and project management teams • Assist in testing new features as they are developed • Learn Mark43’s product suite to maintain strong product knowledge • Translate product knowledge into solutions for users • Contribute to the knowledge base through minor article updates and organizational maintenance • Collaborate with teams across Mark43 and provide insight into user perspectives

🎯 Requirements

• Minimum of 2 years of professional experience in software support • Fearless approach to technology and demonstrated software troubleshooting skills • Talent for research and information-gathering • Clear and confident written and oral communication skills • Strong organizational skills and ability to multitask • Working knowledge of issue tracking systems; Zendesk and/or JIRA preferred • Proficiency in Microsoft Office and Google Suite • Working knowledge of both Windows and MacOS • Interest in GovTech and Public Safety • Willingness to empathize with users who may be unlike yourself • Ability to work independently and with minimal oversight • Applicants must be authorized to work for any employer in the country in which the role is being hired • Mark43 is unable to sponsor or take over sponsorship of an employment visa • Ability to cover Eastern time business hours; weekends may be required

🏖️ Benefits

• No specific benefits or compensation extras stated • Remote work arrangement • Reasonable accommodations for persons with disabilities