Customer Success Program Manager – Financial Technology

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MarketStar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

MarketStar is a company that provides comprehensive growth-focused solutions, emphasizing demand generation, digital marketing, customer success, and revenue operations. They work in B2B contexts to drive business growth by optimizing sales pipelines, partner channels, and customer relationships. MarketStar utilizes advanced technologies and data-driven strategies to enhance customer retention and increase revenue through tech stack optimization, automation, and strategic planning. They boast significant achievements in partner-driven revenue expansion and customer success in various industry segments.

📋 Description

• Manage client relationships and day-to-day engagement as the main point of contact for client stakeholders • Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders • Manage program finances, expenses, commission and incentive plans, monthly invoice approval, and overall budget attainment against gross margin goals • Develop and deliver monthly or quarterly business reviews across multiple levels of client stakeholders, including the C-Suite • Oversee sales team performance by driving quota attainment, quota management, forecasting, and data trend analysis • Develop and coach employees and/or leaders through daily performance management, training, and development plans • Motivate team members to drive personal success • Deliver critical timelines and deliverables associated with strategic planning and program performance management • Maintain staffing optimization through hiring, retention, performance planning, and disciplinary action • Collaborate within the MarketStar ecosystem, including Directors, VPs, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation • Identify strategic initiatives to grow and adapt the program to market conditions and client needs, with a focus on increasing team size • Manage personnel according to employee policies, compliance requirements, and local regulations

🎯 Requirements

• Experience with payment processing, money movement, or other financial/payment products • Proven experience in a customer success or account management role, ideally within a SaaS, financial software, or subscription-based business model • Experience managing a dedicated book of business in the mid-market space • Strong experience in a B2B customer success environment • Experience in SaaS or tech sales highly preferred • Experience leading frontline managers in a B2B customer success environment • Experience managing client or stakeholder-based relationships • Track record of goal attainment in a sales role or as a sales leader • Experience with remote teams a plus • Experience utilizing and interpreting data and reporting in a sales environment to drive performance • Proficient understanding of technology tools including CRM and sales acceleration platforms • Proven success working with other departments or individuals to achieve business outcomes • Demonstrated ability to communicate professionally to a team, senior leadership, and internal resources • History of developing and presenting business reviews in a live or virtual setting • Demonstrated success in following, teaching, and coaching a customer success or sales process to improve the performance of others • Understanding of project management fundamentals including time management, organizational skills, and holding others to achieving project milestones • Aptitude for managing budgets associated with P&L and related business expenses • Growth mindset for developing professional and personal aptitude and expertise

🏖️ Benefits

• Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match • Hardship loan program • Access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision