Senior Manager, IT Product Management

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $157.1k - $196.4k / year

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

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Logo of Marqeta

Marqeta

501 - 1000 employees

Founded 2010

💼 Consulting

📦 Logistics

💳 Fintech

💰 Post-IPO Equity on 2021-06

Consulting • Logistics • Fintech

Marqeta is a leading modern card issuing platform that empowers businesses to integrate comprehensive credit and payment solutions seamlessly into their processes. Specializing in debit, credit, prepaid, and virtual cards, Marqeta provides dynamic spend controls, Just-in-Time (JIT) funding, and ensures compliance and risk management. The platform supports digital wallets, tokenization, and embedded finance, catering to industries such as digital banking, expense management, and on-demand services. With its open APIs, Marqeta facilitates the creation and management of card products, offering scalability and flexibility for enterprises ranging from startups to global companies.

📋 Description

• Define and maintain product vision, strategy, and prioritized roadmaps for internal business applications and enterprise systems • Partner with business owners to understand requirements, pain points, and technology investment priorities • Manage backlogs of features, defects, and enhancements for internal BT systems • Define and track product metrics and analyze performance, usage, and business value realization • Design and lead the Plan and Commit process for BT technology requests • Establish prioritization criteria based on strategic alignment, risk reduction, ROI, and operational impact • Maintain a transparent backlog with queue status, estimated effort, and delivery timelines • Forecast and allocate BT personnel and budget across the project portfolio • Establish product governance mechanisms, including Steering Committees • Define and maintain an Organizational Change Management playbook and governance • Lead change management strategy, stakeholder analysis, and impact assessments for system implementations and upgrades • Track adoption metrics, stabilization plans, and lessons learned after deployment • Oversee QA and UAT processes and participate in sprint demos • Own the BT release calendar and coordinate deployment windows • Establish hypercare programs for major system go-lives • Develop Business Systems PM competencies across the BT organization • Govern the end-to-end software asset lifecycle from procurement through disposal • Establish SaaS intake and approval processes to prevent shadow IT • Drive cost reduction through license audits, contract consolidation, and tool sunsetting • Create software asset management metrics, dashboards, and executive reporting • Set the team vision and operating model • Build, mentor, and lead high-performing IT teams • Partner with BT leaders and cross-functional business stakeholders to drive business outcomes • Report to the Head of Business Technology

🎯 Requirements

• 10+ years of experience in IT/business systems product management or a related discipline • 5+ years of experience in people management • Demonstrated experience owning end-to-end product strategy and delivery for internal enterprise systems such as ERP, CRM, or Enterprise AI • Hands-on Product Manager experience with progression into a product leadership role • Strong understanding of SaaS governance, software asset management, and IT financial management best practices • Understanding of defining and executing Enterprise AI strategy, including use-case prioritization, organizational rollout, and business-value measurement • Proven track record establishing or scaling operational practices within a technology organization • Strong stakeholder management skills • Strong analytical mindset with experience defining and tracking KPIs • Experience leading and developing high-performing teams • Ability to collaborate effectively with a global team • Excellent verbal, communication, and presentation skills • Experience at a high-growth technology company (nice-to-have) • Experience with Enterprise AI strategy, rollout plans, and business-value measurement (nice-to-have) • Familiarity with ITAM frameworks and ITSM/ITAM platforms (nice-to-have) • Experience leading organizational change management initiatives tied to major system deployments (nice-to-have) • Exposure to ARB processes and enterprise architecture governance (nice-to-have) • Background in demand management and portfolio governance within a BT or IT function (nice-to-have) • Must be located in the United States, in a National location

🏖️ Benefits

• Annual bonuses for eligible employees, rewarding individual performance and company success • Multiple health insurance options • Flexible time off – take what you need • Retirement savings program with company contribution and after tax contributions • Equity in a publicly-traded company and an Employee Stock Purchase Program • Family-forming benefits and fertility support • Up to 20 weeks of Parental Leave • Free therapy sessions • Financial and professional coaching • Legal advice • Monthly stipend to support the remote work model • Annual “development dollars” to support people growth and development • Flex First freedom to live and work wherever you and your family thrive

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