MSC Support Coordinator

Job not on LinkedIn

🔥 14 hours ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Masco Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1929

🏗️ Construction

🏭 Manufacturing

🛒 Retail

Construction • Manufacturing • Retail

Masco Corporation is a global leader in the design, manufacture, and distribution of branded home improvement and building products. The company enhances consumers' living spaces worldwide through its comprehensive portfolio of products. Masco is dedicated to better living possibilities, focusing on improving homes, the environment, and communities. The organization operates with a strong ethical culture, continuous improvement mindset, and leverages its scale to create long-term shareholder value. Masco is also committed to sustainability and social responsibility, striving to maintain high standards in environmental, social, and governance practices.

📋 Description

• Respond to employee inquiries via phone, email, and case management systems while delivering good customer service and maintaining professionalism, empathy, and integrity • Navigate multiple systems and priorities efficiently to support timely issue resolution and meet established service level agreements (SLAs) • Utilize job aids, policies, procedures, and other reference materials to accurately answer employee questions and provide guidance • Document employee interactions and case details in the case management system to ensure accurate records and effective issue resolution • Build and maintain positive working relationships with employees, managers, customers, contractors, vendors, and other stakeholders • Perform basic routine transactional and operational HR activities that support the day-to-day delivery of HR shared services • Escalate complex issues to appropriate team members and collaborate with internal partners to ensure resolution • Maintain confidentiality and handle sensitive employee information in accordance with company policies and data privacy requirements • Support various department projects

🎯 Requirements

• High School Diploma or equivalent experience is a requirement • Spanish Proficiency are a plus • Demonstrated ability to consistently provide high-quality customer service in a professional, responsive, and employee-focused manner • Ability to work effectively both independently and as part of a collaborative team environment • Interpersonal, communication, and follow-up skills with attention to detail and accuracy • Understanding of Microsoft Office • Workday and Kronos/Dimensions knowledge and analytical skills preferred • Knowledge and understanding of HR and Benefits preferred • Regular work schedule of 11:30 a.m. to 8:00 p.m. EST, Monday through Friday • Occasional schedule flexibility may be required to support business needs during operating hours of 8:30 a.m. to 8:00 p.m. EST • Must be eligible to work in the United States, as indicated by the employer's E-Verify participation