Senior Strategic Program Lead

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $130.9k - $154k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Coinbase

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

₿ Crypto

💸 Finance

💰 $21.4M Post-IPO Equity on 2022-11

Consulting • Crypto • Finance

Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.

📋 Description

• Own end-to-end customer experience strategy and program management for Identity and Onboarding • Build and operationalize long-term plans informed by customer feedback, contact rate analysis, business priorities, and market trends • Partner with Product, Design, and Engineering teams to influence roadmaps • Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails • Frame product opportunities with clear impact sizing and prioritized recommendations • Drive launch readiness for Identity and Onboarding product releases • Scope “sad path” experiences in partnership with Product • Determine instrumentation requirements for operational teams • Leverage AI to build and ship features • Develop and implement operations optimization strategies using an Eliminate, Automate, Optimize framework • Collaborate with Product, Operations, AI, and Analytics teams

🎯 Requirements

• 5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company • Ability to use data including contact rates, CSAT, retention metrics, and opportunity sizing to build business cases • Ability to influence product roadmaps across Identity, Onboarding, or similarly complex product domains • Experience shipping solutions using AI • Experience partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes • Experience defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership • Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions • Experience managing cross-functional dependencies across multiple product areas • Ability to utilize generative AI responsibly while maintaining human oversight • Must be based in the USA

🏖️ Benefits

• Equity and bonus eligibility • Medical insurance • Dental insurance • Vision insurance • 401(k) • Quarterly in-person working sessions (“surges”) • Reasonable accommodations for individuals with disabilities • Free compatible screen reader for applicants needing screen-reading technology