Senior Field Technical Specialist

🔥 5 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $85k - $105k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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LG Electronics

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🛍️ eCommerce

💰 Post-IPO Equity on 2023-02

Manufacturing • Hardware • eCommerce

LG Electronics is a leading global manufacturer of electronics and home appliances, known for its innovative technology and commitment to quality. The company offers a wide range of products including televisions, audio systems, refrigerators, washing machines, and air conditioning units. With a focus on improving consumer lifestyles through advanced technology, LG aims to deliver products that enhance convenience and efficiency in everyday living.

📋 Description

• Develop regional service support strategies and actions through the LG Preferred Service Champion Program. • Manage all aftermarket support activities within the assigned region. • Interface with building owners, general contractors, and service champions on technical matters. • Provide technical guidance via phone, email, and case support to HVAC contractors, distributors, manufacturer representatives, and applied representatives. • Resolve escalated technical field issues in coordination with Technical Support, Escalation Lead, Engineering, and Controls teams. • Read and interpret wiring schematics and refrigerant circuit diagrams. • Coordinate and facilitate supervised technical assistance for unresolved technical issues. • Coordinate jobsite visits with HVAC contractors, distributors, manufacturer representatives, and applied representatives. • Instruct partners in LG proprietary software for equipment selection, application, and troubleshooting. • Review and analyze VRF commercial, residential, and light commercial systems, including load verification as needed. • Perform critical software and hardware service updates to equipment in inventory or in the field. • Schedule and conduct onsite service, training, and installation support for LG HVAC equipment. • Research and provide technical information for training materials. • Generate and conduct technical training in classroom and jobsite settings. • Review factory literature and distribute technical service bulletins. • Support aftermarket rework projects as needed. • Network with regional sales staff and foster technical relationships. • Review extended warranty submissions within a five-day KPI target.

🎯 Requirements

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. • Minimum 15-20 years’ experience in the HVAC field or in a technical support role. • Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role. • Capable of managing regions and assigned service champions. • Proven experience setting goals and executing service support strategies. • Demonstrated proficiency in LG product line technical knowledge. • Proficiency in documentation creation and dispersion. • Able to travel up to 75%. • Excellent communication skills and interpersonal skills to interact effectively with diverse client group. • Ability to troubleshoot in depth service issues via phone and onsite. • Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify. • Ability to write reports and business correspondence. • Well-developed planning, organization, analytical, and decision-making skills. • Proficient computer skills using all Microsoft Suite Programs.

🏖️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. • Personal fitness goal incentives. • Paid parental leave. • Support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance. • Eligible for the relevant benefit programs offered through our partner agencies for temporary/contractors.