Program Manager, Strategy & Operations

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $138k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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MasterClass

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📚 Education

Education

MasterClass is an online education platform that provides users with access to thousands of video lessons taught by renowned experts in various fields. With a focus on personal and professional development, MasterClass offers courses covering topics such as career advancement, acting, music, writing, cooking, science, technology, and more. Users can learn at their own pace and improve skills in diverse areas including arts, leadership, lifestyle, and interior design. The platform emphasizes learning from the best to be your best.

📋 Description

• Lead end-to-end program management across one or more product verticals, ensuring successful delivery from development through launch. • Drive integrated project plans across Content, Marketing, Product, Production, and Learning teams to keep workstreams aligned and on schedule. • Own and manage complex timelines spanning development, production, post-production, and go-to-market execution. • Partner with cross-functional stakeholders to identify risks, facilitate decisions, and maintain momentum across multiple concurrent initiatives. • Coordinate the delivery of course content, marketing assets, and supporting product experiences to ensure successful launches. • Support specialized workstreams including learning design, platform ingestion, and non-video content production. • Partner with Legal on talent agreements, licensing, intellectual property, NDAs, and release workflows, escalating issues proactively when needed. • Evaluate and improve cross-functional processes, communication, and operational workflows to increase efficiency and scalability. • Identify opportunities to leverage AI tools and automation to reduce manual work, improve visibility, and accelerate decision-making across teams. • Document and implement scalable processes, helping establish repeatable best practices as the organization continues to grow.

🎯 Requirements

• 3–5 years of experience in program management, project management, production operations, content operations, or marketing operations. • Experience managing complex, cross-functional initiatives across multiple teams and stakeholders. • Proven ability to build alignment across Content, Marketing, Product, and other cross-functional partners while influencing without direct authority. • Strong operational mindset with a track record of identifying process improvements and implementing scalable solutions. • Comfortable navigating ambiguity, balancing competing priorities, and managing multiple projects simultaneously. • Demonstrated experience incorporating AI tools into day-to-day workflows to improve efficiency, organization, and execution. • Excellent communication skills with the ability to synthesize complex information and confidently engage stakeholders at all levels. • Proficiency with project management and collaboration tools such as Asana, Airtable, or similar platforms. • Familiarity with content production, digital marketing, or go-to-market workflows in a media, education, or technology environment is preferred.

🏖️ Benefits

• equity • comprehensive benefits (medical, dental, vision, flexible PTO, and more)