Retail Service Support – Seasonal

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

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Mattel, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1945

🏭 Manufacturing

🛒 Retail

🎮 Gaming

Manufacturing • Retail • Gaming

Mattel, Inc. is a global toy manufacturer that designs, develops, and produces various toys and games that ignite creativity and play among children. Known for its iconic brands such as Barbie and Hot Wheels, Mattel aims to empower kids through imaginative play and diverse learning experiences. The company focuses on innovation and expanding its portfolio to cater to the ever-evolving interests of children, while also promoting social responsibility and community engagement through initiatives such as supporting the American Red Cross.

📋 Description

• Deliver exceptional customer service reflecting American Girl and Mattel values and service standards • Assist customers via phone and email with retail experiences, product inquiries, purchases, reservations, orders, and service concerns • Research and resolve customer issues while striving for first-contact resolution • Use multiple systems, tools, and resources to provide accurate information and solutions • Process customer orders accurately and efficiently while safeguarding confidential customer and payment information • Deliver personalized service experiences addressing customers’ practical and individual needs • Communicate with customers and retail store teams through written and verbal channels • Document customer interactions and transactions accurately in company systems • Maintain knowledge of American Girl products, services, retail offerings, promotions, and policies • Meet quality, productivity, customer satisfaction, and attendance expectations • Support additional customer service initiatives and special projects as assigned

🎯 Requirements

• High school diploma or GED required • One to two years of customer service experience required, preferably in call center, consumer services, retail support, or similar environment • Exemplary attendance record and demonstrated job performance • Must attend mandatory virtual training for up to 10 days • Must participate in training 25 to 40 hours per week, Monday through Friday, during specified CDT schedules • Minimum typing speed of 30 words per minute or 880 keystrokes per minute • Basic math skills, including addition, subtraction, multiplication, and division • Strong computer proficiency, including Windows operating systems and various software applications • Ability to learn and demonstrate proficiency in customer service and transactional systems • Strong, accurate data entry skills and attention to detail • Excellent verbal and written communication skills • Strong interpersonal skills and sound judgment when responding to customer inquiries • Customer-focused mindset and ability to understand and respond to customer needs • Clear, confident, and professional communication with varied audiences • Strong problem-solving and issue-resolution skills • Ability to act decisively, demonstrate urgency, and remove barriers to achieve outcomes • Ability to remain professional and composed while managing customer expectations and fluctuating workloads • Ability to work independently remotely while collaborating with team members and retail partners • Must reside in Wisconsin or Illinois and work from the home address provided to the Company

🏖️ Benefits

• Fully remote, work-from-home position • All necessary equipment provided by the Company • Flexible scheduling, including possible expanded hours closer to the holiday season