Bilingual Customer Service Representative, Mandarin/Cantonese

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees or acting on their behalf • Respond effectively to inbound and outbound contacts • Track and document inquiries using applicable systems • Process health care coverage applications by telephone, including building tax households, documenting household income, making eligibility determinations, interpreting Marketplace determinations, and enrolling consumers into health plans • Transfer or refer consumers to appropriate entities according to established guidelines • Process life event changes, demographic updates, disenrollment requests, and special enrollment periods • Fulfill caller requests for materials via mail, email, or download • Facilitate translation services for non-English-speaking callers • Escalate calls or issues to designated staff for resolution • Attend meetings and trainings and maintain current knowledge of programs and systems • Respond to inquiries in accordance with confidentiality and privacy policies and refer callers to alternate sources when appropriate • Meet Quality Assurance and other key performance metrics • Adhere to established safety standards • Remain stationary for extended periods • Occasionally lift, carry, or otherwise move items weighing up to 25 pounds • Perform other duties assigned by management

🎯 Requirements

• High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience • Proficiency in English and Mandarin, Cantonese or Russian, or proficiency in both Spanish and Haitian Creole • Ability to speak, read, and translate in Mandarin or Cantonese and English fluently • Residency within 100 miles of New York, NY • Strong data entry and telephone skills • Excellent organizational, interpersonal, written, and verbal communication skills • Ability to perform comfortably in a fast-paced work environment • Ability to successfully execute many complex tasks simultaneously • Ability to work as a team member and independently • Previous experience with computers, phone systems, and headsets preferred • Previous experience in customer service preferred • Internet speed of 20 Mbps or higher • Connectivity via Wi-Fi or Category 5 or 6 ethernet patch cable to the home router • Must currently and permanently reside in the Continental US

🏖️ Benefits

• Quarterly bonuses based on performance • Medical, Dental, Vision, Prescription, and partially funded HSA plans • Life insurance benefits • Discounts on Auto, Home, Renter's, and Pet insurance • 401K Retirement Savings plan and Company Matching • Paid time off, holidays, and sick leave • Short and Long Term Disability coverage • Employee Assistance Program (EAP) with physical, emotional, and financial wellness resources • Employee recognition platform • Tuition reimbursement • Employee perks and discounts • Maximus Wellness Program and Resources • Professional development opportunities, including training programs, workshops, and conferences • Paid, comprehensive training