Associate Customer Service Representative

Job not on LinkedIn

🕒 August 24

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Highmark Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1852

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $5M Grant on 2021-05

Insurance • Consulting • Logistics

Highmark Health is a healthcare company committed to reinventing the healthcare system and improving its services for everyone. The organization offers a broad range of career opportunities across various fields such as clinical care, technology, finance, and marketing. Highmark Health emphasizes diversity, equity, and inclusion in its workforce, creating a supportive environment for employees from all backgrounds. The company has been recognized for its commitment to disability inclusion, diversity, and military-friendly employment. As an independent licensee of the Blue Cross Blue Shield Association, Highmark Health strives to create remarkable healthcare experiences for its customers and employees alike.

📋 Description

• Handle customer inquiries by telephone and/or email from individual members, groups, providers, and brokers • Troubleshoot and resolve customer complaints • Ensure timely responses according to established service and quality standards • Resolve inquiries and complaints via written, telephonic, and face-to-face communication • Prepare adjustments for services not properly processed, either systematically or by forwarding them for follow-up and resolution • Meet production, quality, and adherence standards • Attend all required training classes • Escalate issues to the next level of supervision as appropriate • Maintain accurate records, including timekeeping records • Perform other duties as assigned or requested • Work Monday–Friday, 11:30 AM–8:00 PM EST

🎯 Requirements

• High School Diploma or GED • 6 months of Customer Service in a customer facing role • Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards • Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally • Ability to take direction and to navigate through multiple systems simultaneously • Ability to maintain composure under stressful and fast-paced conditions • Strong written and verbal communication skills • Ability to communicate complex information in a simple, customer facing way • Comfortable working on a computer • Must comply with HIPAA, data security guidelines, company policies, applicable federal and state laws, rules, and regulations • Preferred: Customer Service in a call-center environment • Customer Service in a Healthcare related call-center environment strongly preferred