Seasonal Customer Experience Coordinator

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Artifact Uprising®

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🛍️ eCommerce

🛒 Retail

💰 Private Equity Round on 2017-07

Manufacturing • eCommerce • Retail

Artifact Uprising® is a company dedicated to creating joy by helping individuals honor the meaningful moments in their lives through printed photo gifts, books, and other high-quality products. With an emphasis on elevated design, their mission is to preserve and celebrate what matters most to their customers.

📋 Description

• Manage daily email and live chat conversations with customers • Help customers with website navigation, product questions, ordering and payment issues, package tracking, and related needs • Own complex or escalated customer situations and work toward thoughtful, timely resolutions • Provide phone support when additional care or a personal approach is needed • Contact shipping carriers regarding address changes and delivery-related requests • Support Customer Experience projects and initiatives as business needs and capacity allow • Provide timely, accurate, and empathetic customer responses • Identify opportunities to improve the customer experience and share feedback with the team • Maintain reliable attendance and arrive prepared for every scheduled shift • Work assigned weekend, evening, and holiday hours as needed • Remain available for the full seasonal contract • Gain hands-on experience in ecommerce operations and cross-functional Customer Experience initiatives

🎯 Requirements

• 1+ years of customer support experience in an ecommerce environment • Experience supporting customers through email and live chat • Strong written and verbal communication skills • Ability to work in a fast-paced environment and remain calm under pressure • Ability to make thoughtful decisions outside rigid policies • Ability to learn and work across multiple technology platforms • Ability to handle complex customer requests and escalations • Ability to work from a dedicated workspace and maintain full attention during shifts • Availability for assigned weekend, evening, and holiday hours • Commitment to the full seasonal contract, October 19th through January 9th • Reliable high-speed internet capable of supporting video meetings and cloud-based customer support tools • Provide own computer meeting role technical requirements • Bachelor's degree or equivalent experience preferred • Zendesk or similar customer support platform experience strongly preferred • Experience with AI-powered customer support tools or AI agents preferred • Ecommerce industry experience preferred

🏖️ Benefits

• Fully remote seasonal position • Paid training before the holiday season begins • Consistent full-time schedule (40 hours/week) with set working hours • Employee discount on Artifact Uprising products throughout seasonal employment • Site credit toward Artifact Uprising products • Seasonal team swag • Hands-on experience with modern customer experience systems, AI-powered support tools, and ecommerce operations • Collaborative, supportive team environment