Support Specialist

🕒 August 20

🏄 California – Remote

🏄 California – Remote

💵 $31 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JMAC Lending

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

💸 Finance

🏦 Banking

Finance • Banking

JMAC Lending is a financial services company specializing in wholesale and correspondent lending. For over 27 years, JMAC Lending has supported clients in building their businesses and achieving successful outcomes with a focus on strength, stability, knowledge, and confidence. The company positions itself as a comprehensive solution for lending needs, offering quick and efficient loan closing processes and outstanding customer service. Client testimonials frequently praise JMAC Lending for its responsive team and efficient, smooth loan transactions.

📋 Description

• Deliver first-level application support via phone, email, and face-to-face interactions. • Prioritize and escalate issues to ensure swift resolution. • Support Encompass, Lenderprice, Mercury, Salesforce, HubSpot, CoreLogic, Fannie Mae, Freddie Mac, and other mortgage systems. • Troubleshoot and resolve internal support issues, escalating to software vendors when necessary. • Uphold SLA commitments and maintain detailed records of problems and solutions. • Provide technical support for process and workflow creation. • Conduct training sessions and create documentation for internal staff. • Oversee loan origination systems and integration-service partnerships. • Facilitate third-party integrations and manage vendor bug fixes and improvements. • Collaborate with IT/Apps on enhancements, upgrades, patches, validation testing, process improvements, and change requests. • Manage employee mortgage application provisioning, access rights, account reviews, updates, and deactivation. • Configure user accounts, roles, licenses, permissions, and application settings for onboarding and offboarding. • Assist Project Managers with project tracking and timely delivery of objectives. • Support software solution implementations and project change management.

🎯 Requirements

• More than 2 years of experience in technology within the Mortgage industry. • Experience with Encompass Administration is a plus. • A natural problem-solver with a knack for identifying challenges and implementing effective solutions. • Ability to work autonomously while exercising sound judgment with minimal supervision. • Exceptional skills in organization, prioritization, and maintaining focus on deadlines. • Outstanding verbal and written communication skills, capable of presenting complex concepts clearly and succinctly to both technical and non-technical audiences. • Commitment to delivering excellent customer service, especially in handling urgent, time-sensitive matters. • Strong aptitude for process implementation and documentation.

🏖️ Benefits

• Comprehensive Health Care Plan (including Medical, Dental, and Vision) • Life Insurance options (Basic, Voluntary, and AD&D) • Generous Paid Time Off for Vacation and Holidays • Retirement Savings Plan (401k) • Short Term and Long Term Disability coverage • Support for Family Leave • Access to Wellness Resources