Licensed Customer Care Agent – Evening Shift

🕒 August 20

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Provide customer care across phone, email, text, chat and social media • Research and respond to insurance and non-insurance customer service inquiries • Use problem-solving skills to resolve customer issues and rectify poor experiences • Understand and apply company policies to ensure claims and policies are compliant • Answer customer questions and provide insurance and non-insurance information • Educate customers on product offerings and help them buy additional coverage • Process new customer enrollments, incoming claims and fulfillment tasks • Use ticketing, back office and other digital tools to manage and track performance • Perform data entry and other assigned duties • Report to the Supervisor, Customer Care

🎯 Requirements

• Prior experience in customer service role involving a high degree of customer interface • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.) • Excellent verbal and written skills • Administrative and computer skills • Great attention to detail with every task • Entrepreneurial interest and a passion for pets • Existing Property & Casualty Insurance License • Ability to work the 12:00–8:30pm EST shift • Must be eligible to work remotely in the United States

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP) • Overtime eligibility