Customer Support Associate, JavaScripting Expert

🕒 August 19

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zinier

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $90M Series C on 2020-01

Artificial Intelligence • Enterprise • SaaS

Zinier is a company that provides a customizable, workflow-based platform to manage and optimize field service operations through generative AI. Their suite includes products like the Z Productivity Suite and Studio Z, designed to enhance scheduling, dispatching, and asset management for field technicians. Zinier leverages AI to provide real-time insights, automate routine tasks, and improve operational efficiency for industries such as telecommunications, utilities, and infrastructure. Their platform supports integrations with leading ERP, CRM, and EAM software, making it a powerful tool for enterprises looking to digitize and innovate their field operations.

📋 Description

• Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges • Identify recurring issues, root causes, and opportunities to improve support operations and workflows • Develop product expertise and become a subject matter expert across key platform areas and customer use cases • Create and maintain knowledge base articles, troubleshooting guides, and support playbooks • Support critical customer operations through escalation handling and occasional on-call support coverage • Work with global enterprise customers across utilities, telecom, manufacturing, and field service industries

🎯 Requirements

• 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles • Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly • Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments • Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies • Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences • Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams • Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments • Flexibility for occasional on-call support or after-hours escalation coverage as needed • Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience • JavaScript expertise • Knowledge of ReactJS is an added benefit

🏖️ Benefits

• Remote-first, global team • Hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India • Occasional travel opportunities/requirements • Occasional on-call support coverage • After-hours escalation coverage as needed