Customer Experience Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SavATree

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏛️ Government

Consulting • Logistics • Government

SavATree is a licensed and accredited tree, shrub and lawn care company that provides residential, commercial, and municipal landscape stewardship and maintenance. The company offers services including tree pruning, cabling and bracing, removal, stump grinding, fertilization, disease and pest treatments (including organic options), lawn care (aeration, seeding, fertilization), irrigation service, deer deterrent programs, tick and insect control, holiday lighting, emergency storm response, and professional consulting from ISA-certified arborists for risk assessments, appraisals, and urban-forest planning. SavATree emphasizes science-based diagnosis, environmental stewardship, and personalized service across local branches.

📋 Description

• Answer inbound phone calls from prospective customers • Respond rapidly to inbound web inquiries • Conduct consultative discovery to understand customer needs, property concerns, and service interests • Pre-sell SavATree’s services and expertise to build confidence and drive appointment commitment • Schedule high-quality, in-person appointments for Sales Arborists • Document customer interactions, notes, and outcomes in Microsoft Dynamics CRM • Ask scripted discovery questions to understand customer goals and concerns • Articulate SavATree’s expertise, professionalism, and premium service approach • Address common questions and objections professionally • Apply call control, objection handling, and active listening to diagnose needs and match customers to services • Conduct outbound follow-up activities during lower inbound-volume periods • Support appointment confirmations, reschedules, and targeted campaigns • Meet or exceed speed-to-lead, appointment set rate, call handling, and customer satisfaction metrics • Maintain CRM documentation accuracy and data integrity • Participate in call reviews, coaching sessions, and structured role-play exercises • Represent the SavATree brand and contribute to a collaborative, high-performance team environment

🎯 Requirements

• Minimum 2 years of experience in phone- and email-based customer service • Friendly, professional phone voice and interactions • Strong verbal and written communication skills • Experience navigating CRM systems; Microsoft Dynamics experience preferred but not required • Comfort using telephony systems and contact center technology • Ability to multitask, document accurately, and manage time effectively • Customer-first mindset with strong attention to detail • Experience in appointment setting or consultative selling environments preferred • Experience in home services or premium consumer service industries preferred • Experience working in a performance-driven contact center environment preferred • Demonstrated success in a remote or hybrid working environment preferred

🏖️ Benefits

• Occasional Saturday shifts compensated as overtime or offered in lieu of another weekday off, depending on business volume • Remote work • Coaching sessions, call reviews, structured role-play exercises, and AI insights for continuous improvement